Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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To plan, manage and monitor the implementation of area specific activities and processes in order to deliver on approved operational plans in an effective and efficient manner.
To manage the team’s efficiency in managing portfolio for Fleet Card, by designing and implementing strategies, managing resources and integrating systems and processes as the subject matter expert. Support team with set objectives and create and develop and manage performance of team members.
Job Description
Manage segregation of duties
Manage daily workflow and plan of responsibilities ensuring segregation of duties
Prepare monthly workflow strategy, ensuring sufficient capacity for possible events in the workflow stream.
Manage timelines of committed client deliverables (Manage adherence to Service Level Agreement)
Manage escalations of breaches of SLA agreement and discrepancies regarding quality of work produced for internal and external stakeholders.
Assist and aid team in finding solutions to raised queries
Maintain a desired level of quality in a service or product especially by means of attention to every stage of the process of delivery or production
Ensure that these frameworks are aligned to standards set by Group requirements. By conducting monthly review meetings with Compliance & risk support team.
Own and agree corrective action items with internal audit and management assurance for items related to Fleet Card.
Document and collate all supporting risk evets for capturing on ORMS.
Ensure that measures are in place (including contractual measures with providers) to limit the instance of fraud.
Work with the appropriate internal structures to improve the fraud risk management framework in place within Fleet Card and ensure that there is adequate awareness among staff.
Maintain business-supportive relationships with all necessary stakeholders (Business Bank, CIB, Credit, Credit Risk, Legal, BSSA Operations) across business
Establish and maintain business strategic partnerships. Ensure that the Fleet Card lending book is favourable positioned within the business to generate brand awareness of RBB by being a trusted advisor.
Investigate possible system enhancements to benefit workflow
Analyse systems and process for a cost effective, better designed, user friendly workflow strategy.
Integrate systems and process for more efficient output
Document and support project teams investigating new systems
Research competitor’s system’s advantages and disadvantages
Facilitate walkthroughs for system analyst and risk consultants
Manage change process to ensure stability in performance
Manage capacity against expected output, support team with additional resources
Manage talent and ensure staff managed for improvement and future roles
Upskill and transfer knowledge for BCM
Ensure Business continuity, documenting training manuals and recording procedure document.
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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