Manager: HR BP BU at Telkom

Core Description

Responsible to manage the interaction between the business units and HR. Work in direct partnership with leadership from Business units as a key enabler in all areas related to people. Assist in ensuring that the necessary support is provided from BU/ Corporate HR to the business units, with a view to maximise performance, and support the delivery of BU objectives - implementing HR policies, systems and processes. Manage the provision of Employee Relations services across the Business Unit/ Service Organisation in a particular region. The key function of this role is the effective management of the interaction between the organisation and its employees.

Job Responsibilities

Business Unit Liaison

• Manage the people partnership with the Business Unit/ Service Organisation leadership
• Demonstrate an understanding of the global market place, competitive position and commercial drivers for a large scale business.
• Use analytics, data and trends both internally and externally to diagnose Business Unit issues and recommend effective solutions.

Trusted Advisor

• Manage the relationship with the Business Unit leadership as a trusted advisor
• Demonstrate influence and credibility with leadership across the business units
• Liaise with line stakeholders to identify people related business needs and communicate to BU HR Specialists
• Assist BU and/or Corporate Centre HR specialists with implementation of interventions within the BU/ SO
• Facilitate interactions between the BU and/or Corporate Centre HR specialists with line management and employees in designated customer base

Employee Relations

• Advise, guide and support line management and HR business partners with all internal employee relations matters (conflict management, chairing & initiating cases, problem solving, disputes management, grievances, incapacity and disciplinary cases, etc.)
• Contribute to the development/ drafting and revision of employee relations policies and procedures
• Ensure effective administration and adherence to employee relations policies, procedures, codes, collective agreement and labour/ employment legislation
• Effective management of people related issues such as: disciplinary/ grievance/ incapacity processes, strike management, workplace disputes, performance management and absenteeism
• Develop effective relationships with the business to promote good employee relations across the organisation
• Ensure that all employees are made aware of the organisation#s employee relations policies, procedures and collective agreements.
• Train and build capacity of line management/ organised labour and HR business partners
• Keep informed and up-to-date on changes to labour/ employment laws, disputes resolution institution decisions
• Manage direct reports exercising good people management practices, particularly with regard to performance management and career development
• Facilitate and use conciliatory mechanisms in an attempt to resolve dispute between two parties in terms of ER policy or collective agreements
• Review of procedural and substantive fairness of applications for dismissal reviews within the time frames reflected on the ER policy or collective agreements
• Establish key initiatives that will contribute to the improvement of company productivity

Competencies

• Inspiring and Motivating Others
• Acting with Integrity
• Building and Supporting Teams
• Controlling Costs

Core Competencies

FUNCTIONAL KNOWLEDGE

• Client Relationship management;
• People strategy development;
• Stakeholder Management;
• Commercial awareness and Business Acumen;
• Change and Programme Management;
• Telkom Policies/ Procedures; ICT Regulatory Framework; Profit, Loss & Value-Add; HR Dynamics;
• SA Labour/ Employment Legislation;
• Dispute Resolution Methodology & Procedures;
• Employee Relations Policy & Procedures;
• Change Management Principles;
• Collective Agreements

FUNCTIONAL SKILLS

• Leading and Supervising;
• Persuading and Influencing;
• Adapting and responding to change;
• Entrepreneurial & Commercial thinking;
• Applying expertise and technology;
• Analytical; Relating and Networking;
• Profit and Loss Driven;
• Ability to exercise sound judgement;
• Problem Solving; 
• Conflict Management;
• Consultation Techniques;
• Interpersonal;
• Facilitation Techniques;
• Negotiation Techniques

ATTITUDES/ LEADERSHIP COMPETENCIES

• Approachable;
• Adaptability;
• Customer Focus;
• Ethical; Integrity;
• Objective;
• Resilient; Team player;
• Business Leadership;
• Market Leadership; 
• Organizational Leadership;
• Personal Leadership;
• Thought Leadership;
• Values Aligned To Telkom's Values (CHART)

Education

• NQF 6: 3 year Diploma/ National Diploma

Experience

• 5 Years relevant experience