MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Through ou...
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Manager - Learning and Development Human Resources
The Manager – Learning & Development acts as the custodian and driver of the learning strategy for MTN Group Fintech. The role ensures alignment of capability-building initiatives with business objectives and growth priorities and creates value by designing and delivering cutting-edge learner-centric development programs and platforms that build critical digital, product, technical, and leadership capabilities required for MTN Fintech to innovate and lead in the market.
Responsibilities
Design and implement blended learning solutions aligned to evolving Fintech capability requirements
Application of instructional design methodologies and learning science principles to create UX-informed, effective learning journeys
Translation of complex technical, regulatory, and business concepts into engaging, learner-centred experiences
Design of role-based learning journeys to support role readiness, progression, and successor development
Delivery of Fintech-aligned learning journeys and curricula, including high-quality digital and blended programmes that enable continuous capability building
Management and continuous improvement of the Fintech learning experience across LMS and digital learning platforms
Partnership with UX/UI, Product, and Technology teams to enhance learner experience, usability, and adoption
Curation and ongoing management of digital learning content from internal and external content providers
Application of Learning analytics and exploration of AI-enabled learning technologies to drive personalisation and measurable learning impact
Support for rollout and adoption of new learning technologies, platforms, and tools
Delivery of Talent Development dashboards and learning analytics reports, with a focus on learner engagement, capability enhancement and assessed development gap-closure rates
End-to-end design, delivery, and management of leadership development programmes across all leadership levels for Group Fintech & OPCO
Support execution and operationalisation of Group-wide and Fintech-specific leadership frameworks
Ownership of programme design and delivery, including coordination, logistics, and effectiveness measurement
Integration of behaviour change mechanisms and on-the-job application strategies within successor leadership interventions
Contextualisation of leadership learning content to Fintech environments, business strategy requirements and agile operating realities
Delivery of leadership and HiPO programme reports, with a focus on high participant engagement and talent readiness scores
Qualifications
Education
Bachelor’s degree in human resources, Education, Psychology, Business, or related field
Postgraduate qualification in L&D, Instructional Design, UX, or Digital Learning (preferred)
Certifications in Instructional Design, Learning Experience Design (LxD), Agile/Scrum, or Product (advantageous)
Experience
5–7 years’ experience in Learning & Development or Talent Development roles
Demonstrated, hands-on experience in instructional design and digital learning design
Exposure to LMS administration and learning technology ecosystems
Experience managing leadership development journeys and talent programmes
Exposure to Fintech, Financial Services, Technology, or Product-led environments (preferred)
Experience working in Pan Africa multi-cultural experience
Gmail
Yahoomail