Manager: Operations (P7) (College of Business and Economics: School of Tourism & Hospitality) at University of Johannesburg

Job Description:

• The University of Johannesburg is seeking a dynamic and experienced Manager to lead and expand the commercial and training operations of the School of Tourism & Hospitality (STH), namely TheKerzner@UJ. The STH develops future-fit leadership for the Tourism & Hospitality sector by providing both high-quality programme offerings as well as facilities which host functions and events. The commercial facilities and services offered by TheKerzner@UJ add to the high-quality teaching & learning environment and which the students are exposed to.

Responsibilities:

• To manage TheKerzner@UJ outlets, functions and events, facilities and services to ensure a high-quality teaching & learning environment with a commercial component.

Key performance areas include:

General Management:

• Manage overall operations in relation to functions and events hosted.
• Ensure the optimal and productive utilisation of the facilities.
• Ensure the facilities are always maintained.

Human Resource Management:

• Manage the recruitment of staff.
• Training & development of staff.
• Performance Management
• Oversee employee relations and staff well-being.

Financial Management:

• Ensure that financial controls are in place and maintained; Financial reporting; Preparation of budgets; Pricing & revenue management strategy).
• Financial management – ensuring a financially sustainable commercial operation that also facilitates effective student learning

Training:

• Managing the unique opportunities for Work-Integrated Learning-WIL
• Facilitate optimal learning experience in WIL.
• Manage the student roster and event planning in conjunction with Academic Head: Hospitality Management.

Minimum requirements

• A Bachelors’ Degree (NQF7) in Hospitality Management with three (3) years' job-related experience or
• Advanced Diploma in Hospitality Management (NQF7) or related field with five (5) years' job-related experience.
• Experience in Restaurant, Banqueting, Conferencing and Events Management.
• Financial Management experience: advanced knowledge of MICROs & OPERA financial systems).

Recommendations:

• Candidate should ideally have a postgraduate qualification and more than 5 years’ experience in Food & Beverage Operations, Restaurant Management, Banqueting in the Hospitality sector.
• Strong business and financial acumen.
• Experience working with management across levels within an organisation, e.g. from junior to executive level.
• Strong academic administration skills.

Competencies and Behavioural Attributes:

• Strong business development skills.
• Good leadership and collaborative skills.
• Verbal & written communication skills.
• Sound problem solving- and decision -making skills.
• Good conflict management skills.
• Mentoring/Training skills.
• Computer literacy.
• Client & Industry relationship management.
• Interpersonal and active listening skills.

Deadline:10th July,2026