Manager Product TCIB - (585) at BankservAfrica

Your key responsibilities include:    

• Product Development Roadmap and initiatives – Align and Provide input into overarching business strategy.     
• Identify and scope opportunities for product improvement/ value creation.
• Co-ordinate release schedule for enhancements and other projects and plan at least an annual release.
• Develop a detailed Product Business Plan, strategy and associated roadmap for the product suite including gap/needs identification, product lifecycle management, risks, opportunities, pricing, contract awareness and manage accordingly. 
• Manage any customer escalations with regards operational efficiency, accuracy and experience.
• Negotiate contracts with current and prospective service
• Grow volumes and usage through collaboration with Head of TCIB, Scheme Manager and Business Development teams on proposals and customer interaction
• Provide input to financial models/business cases for new business initiatives to ensure alignment with product/company strategy
• Support the Market Development team to drive new opportunities and maintain existing clients, to ensure revenue retention and protection. 
• Ensure the establishment of automated billing, interchange validation and reconciliation
• Ensure all legal, contractual and regulatory requirements are met before a new customer goes live
• Ensure compliance with product and industry disaster recovery requirements  
• Review all change recommendations (enhancements and fixes) and requirements and approve changes before escalating to next level of change approval.
• Be the first escalation point for all related incidents raised.
• Manage a customer take-on program and deployment in alignment with all relevant business standards to ensure the successful take-on of new participants
• Develop monthly tracking and reporting at product level, market trends and product lifecycle 
• Monthly reporting and forecasting of Participant performance, volume trends, implications and any recommended actions to grow or protect customer usage.
• Monthly reporting of performance against SLA
• Identify and drive key actions at customer product level and industry level and track and resolve any performance issues or incidents raised.

QUALIFICATIONS / KNOWLEDGE

• Product service knowledge 
• Proficient in Microsoft Office
• Understanding of industry payments landscape (Inter-bank and regulatory)

EXPERIENCE

• Minimum 5 years’ experience in inter-bank clearing and settlement processes.
• The incumbent requires a good understanding of cross-border clearing and settlement processes, regulations, market dynamics, and competitive landscape.
• Minimum 5 years’ experience in related product management disciplines.