Mascor (John Deere): Service Manager - Newcastle at Plennegy Group

Description

Mascor is a Company consisting of franchised Automotive, agricultural mechanisation, construction, forestry and fuel. With more than  50 years in the industry, we offer prestige brands such as John Deere, Toyota and Warath while our highly skilled staff provides professional  and high-quality service and standards of workmanship. 
Mascor is currently looking for a Service Manager to co-ordinate and direct the service department workload to maximize efficiency and productivity whilst maintaining high standards as well as to manage the technicians in an appropriate manner to maintain high customer satisfaction.

RESPONSIBILITIES:

Customer service

•  Ensure customer satisfaction is at 100% and all queries are attended to timeously.
•  Ensure proper communication regarding jobs in progress
•  Enhance facilities
•  Improve technical skills in the workshop
•  Effective marketing
•  Manage all workshop employees

 Profitability

•  Ensure the Service Department achieves budget objectives by continual (weekly/monthly) examination of accounts, operating controls and composite figures to allow the necessary improvements and corrective action to be taken where variations occur.
• To operate the service department efficiently which will be measured by 85 % achievement of labour utilization.
• 100 % achievement of labour productive efficiency
•  85 % achievement of overall labour sales efficiency
•  Ensure accurate invoicing and job costing in the service department which will be monitored by the achievement of a labour recovery rate.
•  To ensure premises and equipment and other assets are controlled and used effectively.
•  Plan and allocate the technicians' work based on their skill, expertise, and experience.
•  Monitor and boost warranty and service package sales.
•  Manage the service schedule and warranty claims.
•  Direct and assist technicians to ensure repairs are completed to the desired standard.
•  Maintain service processes, policies, and guidelines and ensure that they are carried out safely.
•  To check completed work and ensure parts and labour are fully accounted for.
•  Maintain workshop discipline and organization, ensuring cleanliness and safety of the working environment.
•  Communicate with the Branch/Sales Manager on a regular basis to review workshop performance and address any specific issues.
•  Co-ordinate with the Branch/Sales Manager over the training needs and experience of the workshop team, and delegate tasks to match these needs.
•  Responsibility for the special tool inventory and recommendation of the purchase of new tools if necessary
•  To maintain effective control of expenses in line with budget objectives by monthly examination of management accounts.
•  Minimize ongoing work in progress on a daily basis, with a preference for tasks that have not been in progress for more than 30 days.

Requirements

 Qualifications:

• Min: Grade 12 / N2 & Job-related Trade certificate
•  Ideal: Grade 12 / N2 & Job-related Trade certificate

 Experience:

• 5 – 7 Year’s experience as a Service Technician.
•  2 years experience in a similar role.

KEY COMPETENCIES

•  Able to operate under pressure.
•  Attention to detail.
•  Good communication skills
•  Excellent practical skills
•  Problem-solving abilities.
•  Willing to work in a team.
•  Supervisory skills,
•  Computer literacy,
•  Time management skills
•  Motivational abilities.