Mass Market - Administrator - JHB (1DP) at Discovery Limited

Key Purpose

• Within the Discovery Mass Market team, the Administrator will provide support to the Operations team and admin functions within the division.

Areas of responsibility may include but not limited to

• To compile and action work based on the daily, weekly and monthly reports
• To assist the Operations Manager, support all branches regionally
• Collaborate with all business areas
• Monitor operations efficiencies
• To assist with branch escalations from Office Administrator and Sales Managers
• Compile and present monthly team reports
• Ensure all on-boarding and offboarding occurs within set SLAs
• Receive and service walk in clients
• Serve as a liaison to Discovery
• To assist with Discovery broker escalations
• To compile Credit Control report
• To consolidate and send the submission report to all branches
• To assist the Operations Manager with insights and trend analyses

Competencies

• Attention to Detail
• Planning and organizing and workflow management
• Customer service orientation
• Coping and dealing with Pressure
• Good verbal and written communication skills
• Relationship building skills
• Results orientation
• Assertiveness
• Positive attitude
• Time management skills
• Multi-task on multiple projects

Education and Experience

• Matric
• Experience in the Financial Services Industry
• Knowledge and understanding of Funeral Plans – Advantageous
• Strong Excel and PowerPoint Skills essential