Member Support Assistant at iMasFinance

Job Purpose:

Provide effective and efficient administrative functions to mitigate vehicle risk in the membership support department.

Job Outputs: 

• Engagement with members on Insurance confirmation.
• Ensuring replacement policies are in place.
• Capturing of insurance details on the Credit Ease system.
• Outbound calls to members to confirm insurance cover.
• Outstanding short term insurance demand letters.
• Perform document control.
• Day-today handling of inbound queries related to cancelation of insurance cover.
• Ensure all up to date documents are linked on the Credit Ease system.
• Request refunds where replacement policies are submitted.
• Act as first line support to all inbound calls related to insurance confirmation.
• Liaise direct with insurance companies on insurance confirmations.
• Handover of vehicle contracts with no insurance to the Legal team.
• Handover of vehicle contracts where the asset has been written off with no insurance cover or repudiated claims to the collections team.
• Maintain internal and external relationships including members, insurance companies, colleagues and management.
• Complete Individual Development Plan.
• Attend learning and development courses.
• Participate in peer and team learning initiatives.

Qualifications:

• Grade 12 with Mathematics and Accounting
• Call Centre qualification is an advantage
• Credit Management or Debt Collection qualification is an advantage.

Experience:

• 2 years’ call centre experience (inbound and/or outbound)
• 2 years’ debt collection experience

Knowledge and Skills:

• Listening skills
• Communication skills
• Multi-lingual including English
• Excellent communication skills
• Assertiveness and negotiation skills
• Code 8 drivers’ license
• Computer literate (MS office & Excel)
• Sound knowledge of the applicable debt collection and legal proceed