Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
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Motor Administration Consultant - Fixed Term Contract (JG11)
Manage expediting tasks and the repair process instructions from system through any communication and or documents. Working on Audawatch, BPM & ClaimCenter
Contact assessor, MBR or intermediary telephonically for any information needed to process payments or completion of expediting tasks and any queries that may arise?
Ensuring towed vehicles reach the correct destinations.
DOS
Car Rental arrangement on Broker internet registrations
Managing Towing process end to end in motor claims
Escalating MBR Non-Compliance to CRM, to facilitate the process.
Completing outstanding information on Audawatch.
Create and amend tasks on Abuntex Integrated claims
Handle complaints, queries and all interaction with, Service Providers, internal stakeholders, Relationship Managers.
Post Support on BPM and RSS.
Manage status 70, 80 and 90, keeping dashboards up to date and meeting TAT targets.
Manage workload and instructions from system through any communication and or documents.
Contact Suppliers to follow up on outstanding invoices.
Reconciliation of outstanding payment according to the supplier’s reconciliation reports.
Processing recoveries
Ad hock tasks that need urgent attention.
QUAILIFICATIONS & EXPERIENCE
Matric
Fully computer literate (MS Office)
Any previous claims handling, pre-support and or post support experience is advantageous
Knowledge of ClaimCentre, Avaya, Abuntex, Dreamtec and BPM will be an advantage
SKILLS
Ability to verify and interpret policy and appraisal detail
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