Motor Claims Service Consultant at Santam Insurance

What will you do?

Santam’s Aon Claims department has a position available for a Claims Service Consultant (Motor) based in Constantia Office Park, Roodepoort. The successful incumbent will be accountable for handling all motor claims validations/enquiries and be responsible for the allocated claim until payment is complete and summarized. This will include communication with the client, intermediary and service providers as well as process of payments on claims as per assessor’s recommendations and instructions.

What will make you successful in this role?

• Manage workload and instructions from system through any communication and or documents.
• Required to check completeness and correctness of documents.
• Responsible for all actions to get claim assessment ready.
• Contact client or intermediary telephonically for any identified outstanding information.
• Required to follow up on claims to receive digital images and or any documentation necessary for Assessment.
• Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.
• Process payments and orders as per Assessor recommendation and instruction.
• Compiling of all rejection letters and distribution thereof to relevant stakeholders.

Qualifications & Experience

• Matric
• Minimum 2-4 years’ relevant work experience in short-term motor claims settlement
• Sound understanding of policy wordings
• FAIS compliant
• Ability to verify and interpret policy wording and appraisal detail
• Excess application
• Computer skills (MS office)
• Good communication skills
• Telephonic skills
• Ability to handle conflict and negotiate
• Good Negotiating Skills
• Persuasion Skills
• Conflict Resolution

Knowledge and Skills

• Claims administration
• Claims settlements of a complex nature
• Payment approval and rejections
• Operate within claims guidelines and compliance

Personal Attributes

• Business insight - Contributing independently
• Manages complexity - Contributing independently
• Plans and aligns - Contributing independently
• Manages conflict - Contributing independently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its business clusters – Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate, Santam, Miway, as well as the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently

Our commitment to transformation

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.