What will you do?
Santam’s Aon Claims department has a position available for a Claims Service Consultant (Motor) based in Constantia Office Park, Roodepoort. The successful incumbent will be accountable for handling all motor claims validations/enquiries and be responsible for the allocated claim until payment is complete and summarized. This will include communication with the client, intermediary and service providers as well as process of payments on claims as per assessor’s recommendations and instructions.
What will make you successful in this role?
- Manage workload and instructions from system through any communication and or documents.
- Required to check completeness and correctness of documents.
- Responsible for all actions to get claim assessment ready.
- Contact client or intermediary telephonically for any identified outstanding information.
- Required to follow up on claims to receive digital images and or any documentation necessary for Assessment.
- Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.
- Process payments and orders as per Assessor recommendation and instruction.
- Compiling of all rejection letters and distribution thereof to relevant stakeholders.
Qualifications & Experience
- Matric
- Minimum 2-4 years’ relevant work experience in short-term motor claims settlement
- Sound understanding of policy wordings
- FAIS compliant
- Ability to verify and interpret policy wording and appraisal detail
- Excess application
- Computer skills (MS office)
- Good communication skills
- Telephonic skills
- Ability to handle conflict and negotiate
- Good Negotiating Skills
- Persuasion Skills
- Conflict Resolution
Knowledge and Skills
- Claims administration
- Claims settlements of a complex nature
- Payment approval and rejections
- Operate within claims guidelines and compliance
Personal Attributes
- Business insight - Contributing independently
- Manages complexity - Contributing independently
- Plans and aligns - Contributing independently
- Manages conflict - Contributing independently
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its business clusters – Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate, Santam, Miway, as well as the Group Office – the group provides many opportunities for growth and development.
Core Competencies
- Cultivates innovation - Contributing independently
- Customer focus - Contributing independently
- Drives results - Contributing independently
- Collaborates - Contributing independently
- Being resilient - Contributing independently
Our commitment to transformation
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
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A great opportunity, Head: Business Development within Santam Direct, based in Tygervalley Bellville, has become available to accelerate our growth journey in Santam Direct, a business with a significant growth vision that will make us one of the true competitors in the Direct industry.
WHAT WILL YOU DO?
Following significant investment into Santam Direct, starting in 2016, and the recent decisions to diversify Direct distribution into further channels, this is a truly exciting role with the leading brand in the short term industry.
The Head: Business Development will have business development responsibility for existing areas including Broker Direct, Referral, Affinity and Strategic Partnerships. Bring your value and knowledge to extend us into new opportunities.
The position reports directly into the Head of Santam Direct, Santam Commercial and Personal and a member of the Santam Commercial and Personal Executive and Santam Direct Board.
Santam Commercial and Personal (Santam C&P) is Santam’s largest business cluster with GWP of circa R17bn. Santam Direct is a key growth area for Santam C&P and key to its new multi-channel distribution strategy.
KEY RESPONSIBILITIES
- Drive the strategic direction of business development and the partner space for Santam Direct.
- To ensure that the Executive approved targets are reached / exceeded.
- Responsible for the relationships with Brokers, Referral and other business partners as well as Small and Medium Affinity partners from a Santam Direct perspective. This will include building relationships with the CEO’s/ Executive teams of major national brokers.
- Ability to think strategically and create new opportunities, as well as the operational understanding to ensure delivery on those opportunities to the benefit of Santam Direct as well as the wider Commercial and Personal Business.
- Set and drive a high performance culture.
- Effective management of the division’s budget and its resources. Detailed understanding of the financial drivers of a business is key.
- Build strategic and operational alliances with business units within Santam and the wider Sanlam group.
- Keep all stakeholders abreast of legislative changes by regulatory bodies and the opportunities they may bring in the Partner space for Santam Direct.
- Management of external vendors and external call centres related to the Partner business.
- Deliver results in a matrix organisation.
QUALIFICATIONS AND EXPERIENCE
- Degree in Finance, Economics or Commerce
- Relevant Insurance Qualification
- FAIS compliant
- A Minimum 5 years’ experience at a senior level in a business development related role.
- Experience in a Direct environment preferential.
- Experience in management of relationships with Executive level stakeholders.
KNOWLEDGE AND SKILLS
- Proven business acumen and experience.
- Understanding of financial statements, ratios and key indicators are essential.
- Success in working with cross-functional groups both internal and external to the organization.
- Extensive capability in managing other managers and large teams.
- Detailed knowledge of call centre environments preferred.
- Strategic thinking.
COMPETENCIES
- Drives results
- Deciding and initiating action
- Leading and supervising
- Collaborates
- Client focus
- Flexibility and adaptability
- Cultivates innovation
- Strategic decision making
- Analytical thinking
- Influencing/ gaining commitment
- Business acumen
- Coaching and development
TO APPLY FOR THIS POSITION
Suitably qualified candidates are invited to submit their CV to [email protected]
Should you be aware of a suitably qualified individual outside Santam, please pass this vacancy onto them. Please note that this appointment will be made in line with the Divisional Employment Equity targets.
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