Multi Skilled Servicing Consultant-2 at Old Mutual

Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. The incumbent is individually accountable for achieving results through own efforts.

The position is that of a Multi-Skilled Servicing Consultant whose primary role would be to interact telephonically and via e-mail with Members/Funds/Fund Trustees/Beneficiaries/Intermediaries by providing information, obtaining the required information to progress and process claims, assisting them on various products and adherence to procedural, productivity and quality standards, across many products and processes that of Old Mutual. The incumbent will be working in a technically advanced and evolving Call Centre.

• Initiates processes via mixed media (Email / In-Bound Calls)
• Deals with first line queries
• Deals with first line escalations

Job Requirements:

• Call Centre Experience
• Understanding & Knowledge of Pension and Provident Fund Industry
• Chorus (Advantageous)
• Compass (Advantageous)
• sClaims (Advantageous)

Closing Date

• 01 October 2022