N6 Internship Program: Information Technology at Footgear SA

Description

• The intern will support day-to-day ICT operations, assist users with basic technical issues, and gain exposure to systems, networks, hardware, software, and administrative IT processes.

Requirements

Key Responsibilities

• Provide first-line support to staff for basic hardware, software, printer, email, and network-related issues.
• Assist with setting up computers, laptops, user accounts, printers, and other ICT equipment.
• Install, configure, and update approved software under supervision.
• Log, track, and follow up on IT support requests using the company’s helpdesk or ticketing process.
• Assist with basic network troubleshooting, including connectivity checks and escalation of unresolved issues.
• Support data backup, file management, and basic system administration tasks.
• Maintain IT asset records, equipment registers, and documentation.
• Assist with ICT projects, system rollouts, and user training where required.
• Follow company policies relating to information security, confidentiality, and responsible use of technology.
• Perform general administrative duties within the IT department.
• N6 qualification in Information Technology, Computer Science, Information Systems, or a related ICT field.
• Basic understanding of computer hardware, software, networking, operating systems, and Microsoft Office applications.
• Completed theoretical studies and seeking practical workplace experience.
• Good written and verbal communication skills.
• Ability to troubleshoot basic technical problems and escalate where necessary.
• Willingness to learn, take instructions, and work as part of a team.
• South African citizenship
• Previous experience is not required, but basic IT support exposure will be advantageous.
• Available to work over weekends and festive periods when required by the company

Skills and Competencies

• Customer service orientation and patience when assisting users.
• Problem-solving and analytical thinking.
• Attention to detail and accuracy in record keeping.
• Time management and ability to prioritise tasks.
• Professional conduct and respect for confidentiality.
• Basic knowledge of cybersecurity awareness and safe technology practices.
• Ability to work under supervision and follow standard operating procedures.

Learning Outcomes

• Practical experience in ICT support and user assistance.
• Exposure to workplace systems, networks, and IT administration processes.
• Improved troubleshooting, communication, and documentation skills.
• Understanding of IT service delivery, escalation processes, and workplace professionalism.
• Preparation for entry-level roles such as IT Support Technician, Helpdesk Assistant, Junior Systems Support, or ICT Administrator.

CLOSING DATE – 30 JULY 2026