NCC Team Leader at G4S

• G4S Secure Solutions (SA), a leading provider of integrated security management solutions, has a vacancy for an NCC Team Leader based at our Head Office in Centurion, Gauteng, reporting to the NCC Manager. 
• The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which the NCC Team Leader plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.
• We welcome applications from all suitably qualified candidates, but SA citizens will have a distinct advantage.

Main Responsibilities

Team Leadership & Supervision:

• Lead, mentor, and supervise a team of Security Control Room Controllers during your shift.
• Conduct regular performance reviews, provide constructive feedback, and identify training needs.
• Ensure all team members adhere to Standard Operating Procedures (SOPs), company policies, and professional conduct.
• Allocate tasks and manage shift rosters efficiently to ensure optimal coverage.

Incident Management & Escalation:

• Act as the primary point of contact and decision-maker during critical incidents, alarms, and emergencies.
• Oversee and coordinate responses to all security events, including unauthorized access, intrusions, theft, vandalism, and technical malfunctions across all monitored sites, particularly communication towers.
• Ensure timely and accurate escalation of incidents to senior management, clients, emergency services (SAPS, Fire, EMS), and relevant stakeholders.

System Oversight & Management:

• Oversee continuous monitoring of alarm systems, ensuring prompt and accurate verification and response to all activations.
• Manage and  direct CCTV surveillance activities, including proactive monitoring, incident review, and forensic analysis.
• Supervise guard patrol monitoring systems, ensuring adherence to patrol schedules, and providing effective remote support and direction to on-site security personnel.
• Direct the use of vehicle tracking systems for security vehicle dispatch and asset monitoring, especially for response teams attending communication towers.
• Ensure the operational integrity of all control room technology, reporting and coordinating repairs for any system malfunctions (e.g., cameras, alarms, communication equipment).

Communication & Reporting:

• Ensure all security activities, incidents, and responses are accurately and meticulously logged in the control room management system.
• Review and approve incident reports generated by the team, ensuring clarity, completeness, and adherence to reporting standards.
• Conduct comprehensive shift handovers, providing detailed briefings to the incoming team leader and management.
• Maintain clear and effective communication channels with internal departments, external stakeholders, and emergency services.

SOP Development & Adherence:

• Contribute to the review and development of new and existing SOPs and emergency protocols.
• Ensure strict adherence to all established procedures by the control room team.

Training & Development:

• Conduct on-the-job training for new controllers and provide refresher training for existing staff.
• Promote continuous learning and professional development within the team.

Qualification and Experience

• Grade 12 / Matric Equivalent
• Minimum of 3-5 years of experience in a security control room environment, with at least 1-2 years in a supervisory or team leader capacity.
• PSIRA Grade A.
• A three year Degree or National Diploma in Health and Safety or Safety Management or equivalent qualification (Advantageous)
• Knowledge of relevant Legislations, security regulations, standards, incident, investigations techniques, risk assessment methodologies

Skills and Attributes

• Computer Literacy (Google/ Microsoft Office & Outlook)
• Communication (Written and Verbal)
• Risk identification
• Driving change
• Delivering objectives
• Delivering great customer service