NOC Manager at Vodafone Global Enterprise

What you’ll do

Role purpose:

• Lead a high performing, 24/7 NOC that safeguards uptime and turns MAST commercial products into a profit engine combining best in class monitoring and incident response with proactive energy management, contract governance, and data driven decisioning.
• The role ensures systems perform optimally, vendors adhere to contractual principles, and operational decisions translate into measurable improvements in availability, cost to serve, and revenue protection/growth

Who you are

Key Responsibilities:

• NOC Operational Excellence Management 
• Lead 24/7 monitoring and incident/problem/change management
• Drive structured incident governance 
• Ensure optimal performance of passive infrastructure Reporting & Analysis 
• Energy Economics & Proactive Management
• Use telemetry and analytics to predict and prevent energy related failures
• Optimize generator runtime, fuel consumption, routing, and supplier delivery 
• Improve energy efficiency KPIs (Cost/kWh, runtime hours, battery autonomy) and extend battery/energy asset life to defer CAPEX and stabilize OPEX.
• Vendor Governance & Contractual Adherence
• Enforce SLA/OLA compliance through MAST SPMM Operating Model.
• Manage structured escalations and contractual remedies 
• Run monthly vendor scorecards and performance review streams
• Commercial Impact & Revenue protection
• Prioritize operational actions based on revenue at risk. 
• Prevent SLA penalties and protect revenue continuity 
• Translate operational trends into commercial insights
• Data, Automation & Tooling
• Own operational dashboards 
• Reduce manual workload and alarm noise
• Ensure data accuracy, auditability, and SPMM adoption
• People Leadership & Culture
• Build and lead a high performing 24/7 NOC team, developing Tier 1–3 capability, succession plans, and operational readiness. 
• Embed a culture of accountability, precision, and high performance. 
• Communicate decisively with executives and clients, protecting credibility during incidents and ensuring accurate, timely updates.
• Customer Success & Communication
• Own customer incident communications (templates, cadence, clarity).
• Present monthly stability updates and co create improvement plans with key clients.
• Partner with Commercial on performance reviews, ensuring transparent, evidence led discussions.
• Core competencies, knowledge and experience :
• Commercial acumen: quantifies ops decisions in EBITDA terms. 
• Crisis leadership-Decisive, calm, structured under pressure. 
• Analytical & data driven; challenges noisy data; insists on accuracy. 
• Influence & negotiation, especially with partners under performance pressure. 
• Clear, concise communicator with executives, clients, and field teams. 
• Owner mindset: closes the loop; zero tolerance for ambiguity.

Required Qualifications & Experience

• Qualifications: Bachelor / Diploma in electrical/Telecoms/IT/Industrial Engineering
• Advantageous: ITIL v3/v4 certification, PRINCE2/Change Management, Energy Management, Data Analytics (Power BI etc) 
• Experience: 7–10+ years in large scale NOC/Operations within Towerco/Neutral Host/MNO; 3+ years leadership.
• Proven delivery of national scale uptime and passive infra performance (rectifiers, batteries, AC, gensets, energy telemetry).
• Demonstrated vendor governance with contractual enforcement (credits, penalties, proof of fix).
• Track record reducing energy cost/runtime through data driven methods and process optimization.
• Customer facing incident communication and escalation with commercial implications.
• Building/scaling a 24/7 NOC, including SOPs, playbooks, automation, and dashboarding.