OFR Export & Gateway Supervisor at DHL

Job Purpose:

• Steer a team of Ocean Freight Exports, Gateway and Cross Trade Specialists to efficiently execute operational activities while ensuring adherence to service promises and regulatory standards. Focus on maximizing gross profit and productivity and fostering a customer-centric culture while acting as the primary escalation point for any exceptions. Regular performance evaluations and proactive monitoring are essential to identify and implement improvements

In this OFR Export & Gateway Supervisor position

• Steer a team of Freight Exports, Gateway and Cross Trade Specialists to complete operational activities in line with GTOM, 1F1O, our service promise and regulatory compliance procedures and lead by example
• Drive GP maximization on team level while supporting the team to deliver quality and improve productivity
• Build close business relationship with existing clients, seek potential upsell opportunities, conduct regular customer visits and achieve a desired level of customer retention
• Ensure teams implement the necessary regulatory compliance procedures relating to commodity and locations for shipments
• Proactively monitor and improve operational performance and customer feedback and identify process improvement opportunities to enhance efficiency by using the standardize performance tools of DGF.
• Listen to customers, regularly review customer feedback and drive customer-centric culture in the team
• First point of contact point for customers, suppliers or network related irregularities and responsible for escalation of issues that cannot be resolved at own level
• Conduct regular performance dialogs and Gemba walks to identify issues and drive performance improvement and create a safe and motivating atmosphere to openly discuss issues
• Participate to develop, maintain and achieve ocean freight productivity targets
• Ensure that teams adhere to the Global standard processes when executing shipments.

In area of OFR product:

• Confirm and/or create transport orders, perform and optimize bookings
• Control, Prepare and distribute all required Export documents
• Identify performance issues of suppliers, and propose solutions to improve performance
• Update Customs shipment information and physical status, resolve customer issues and incidents
• Manage and support Cross trade business in line with GP Management and Job profitability
• Manage and support GTW team
• GTW file monitoring, job profitability and business growth

Now, here is what we need from you!

• Routing, Shipping, Carrier Management
• Third Party Logistics, Ports, Ground Transportation
• FCL, LCL, Cold Chain
• Bill Of Lading, Tracking
• Regulations, Import Export, Customs Brokerage, Customs Regulations
• CRM, Telecommunications
• Budgets
• Microsoft Excel
• Technology Trends
• DHL Business Knowledge, Business Processes, Business Strategy
• Market Research, Project Management
• Stakeholder Management
• Influencing
• Feedback, Presentation & Storytelling, Facilitation
• Negotiation
• People Management
• Resourcing
• First Choice Master Silver