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  • Posted: May 20, 2021
    Deadline: Not specified
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  • Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.


    Read more about this company

     

    OMF Service Center Consultant-6

    This role delivers client services by making outbound calls to existing OM Money Account clients in adherence to procedural, productivity and quality standards. The incumbent is individually accountable for achieving results through own efforts.

    This role delivers client services by making outbound calls to existing OM Money Account clients in adherence to procedural, productivity and quality standards. The incumbent is individually accountable for achieving results through own efforts.

    Telephony

    • Maintain professional telephonic interaction and management with OMF clients.
    • Performance will be tracked against Money Account metrics with the aim of getting customers to increase usage and retain customers.
    • Support overall lifecycle goals. Cross-sell and upselling of OMF products.
    • Finalise service calls, with all relevant notes captured, where possible to reduce or eliminate after call handling/idle time.
    • Attempt to resolve more complex queries and aim for first call resolution, but may escalate when necessary.
    • Continuously staying abreast of all digital campaigns. Ensuring that functionality is understood and expressed to the customer effectively.
    • Engagement with customers to be in line with OMF compliance and regulations.

    Personal Effectiveness

    • Accountable for service delivery through own efforts.
    • Individually accountable for managing own time, tasks and output quality.
    • Collaborates effectively with others to achieve personal results.
    • Accepts and lives the company values.
    • Makes increased contributions by broadening individual skills.

    Relationship Building

    • Responsible for building strong relationships with customers, team members and stakeholders.

    Minimum Requirements

    • Grade 12
    • 1 – 2 years banking experience in a sales and service environment

    Method of Application

    Interested and qualified? Go to Old Mutual on oldmutual.wd3.myworkdayjobs.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

    View All Vacancies at Old Mutual Back To Home

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