Online Picker - Paarl at Dis-Chem Pharmacies

Dis-Chem Pharmacies has an exciting opportunity available for an Online Picker for their Paarl Mall store. The main function of the role will be to assist in maintaining the Online Store Click and Collect System effectiveness by efficiently and accurately picking and packing stock in line with Dis-Chem standard operational procedures, requirements and customer needs.

Minimum Requirements

Essential:

• Grade 12 / Matric
• Minimum of 1-2 years’ experience in a relevant retail environment

Job Specification

• Assist Online Administrator in keeping accurate records of all Click and Collect orders received, picked, packed and released to customer.
• Ensure all orders are correctly picked and packed as per picking slip to avoid any customer discrepancies.
• Ensure customer orders are ready for collection before the customer visits the store to collect their goods purchased.
• Execute all purchases based on standard and consistent Dis-Chem operating procedures.
• Maintain operational standards throughout the picking & packing process.
• Assist with weighing and shipping of orders.
• Resolve any customer queries in the fastest most appropriate way possible.
• Inform management of any customer discrepancies as soon as possible to enhance customer satisfaction.
• Constantly and actively strive to improve productivity of the department within the store including engagement and retention of customers regarding Click and Collect.

Competencies

Essential:

• Understand best practices related to Click and Collect in-store operations
• Customer Service driven and focus on quality
• Exceptional communication and active listening skills
• Customer service skills
• Attention to detail
• Deadline driven
• Problem solving skills
• Patient, honest and trustworthy
• Time management and accountability