Operation Support Manager - German Speaker at Ten Group

Description

As a Operation Support Manager, you will be supporting the Travel Lifestyle Managers & Lifestyle Managers with administrative tasks as well as with research activities on behalf of high net worth members.

You will be responsible for completing back-office duties according to TEN’s guidelines including the usage of customer relationship management platform and mid-/back office systems. Additional tasks and projects might be added if business requires and if suitable skills are determined.

• Complete research activities (e.g. hotels, flights, tours, villas, yachts, private jets, etc.) on behalf of our members within the agreed deadline, using specialist knowledge of suppliers (including hotels, tour operators, airlines and DMC’s)

• Preparation of tailor-made offers, confirmations and travel itineraries using the pre-defined templates and internal tools

• Update our Customer Relationship Management platform (Ten MAID & Amadeus) according to the instructions of the Travel Lifestyle Managers

• Supporting Lifestyle Managers in their daily business with various tasks especially with E-Mails

• Handling the administration for entry restrictions, visas, authorization forms, membership rewards transfers, etc.

Requirements

• A passion for travel with experience in the travel industry in a similar role

• Experience with Amadeus or other GDS is a plus

• Energetic and motivated team players who enjoy the challenge of meeting and beating targets

• Passion for delivering high quality personalised support and have excellent research & communication skills

• Ability to work independently in a globally distributed team

• Fluent in German and very good English language skills are a must, French or Italian is a plus

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

• Offer flexible work arrangements including Hybrid/Remote work possibilities for the right candidates

• Annual Leave of 15 days per annum, 20 days per annum from the second year and an additional 3 extra days of annual leave in their third year.

• Lucrative Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached.

• One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave

• We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car).

• Monthly Treats on Ten (on the tenth of each month!) (subject to COVID precautions)

• ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.

• Access to lots of great travel and entertainment discounts as our clients members would!

• There are lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) or stunning roof-top terrace to enjoy the Table Mountain view, whilst enjoying our latest fruit drop or great coffee/tea station.

• Amazing office vibe with a multicultural and global team.

• Safe and secure offices located in Cape Town Forshore, with off-street parking.