Smollan is an international retail solutions company delivering growth for clients across five continents by covering every aspect of how a Brand is managed at the point of sale. With extensive industry experience, an exceptional human platform and sophisticated systems, Smollan has provided consistent excellence in operational execution to retailers and man...
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The Operational Intelligence Manager serves as the critical link between operational business functions, technology, data analytics, and clients. This role ensures that retail services, including merchandising, sales representatives, and point-of-sale material implementation teams, are supported by the right technology and data insights. The ideal candidate will manage a team of six professionals, including retail and sales data analysts, systems administrators, and report builders, driving innovation, efficiency, and actionable insights in retail execution.
Requirements
6-8 years’ experience in FMCG within a systems/analytical environment. 3 years business and project management experience. Experience in Pyramid reporting.
Diploma or Degree/NQF level 7
Retail FMCG experience in the South African market (non-negotiable).
Strong understanding of merchandising, sales operations, and retail execution.
Proficiency in data analysis, dashboarding (Pyramid, Power BI, Google Data Studio, etc.), and reporting tools.
Knowledge of field sales and merchandising software solutions (e.g., SMART, REX, FSA etc.).
Experience in training and motivating field teams to adopt technology.
Strong leadership, communication, and problem-solving abilities.
Ability to manage multiple stakeholders and drive cross-functional collaboration.
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