Smollan is an international retail solutions company delivering growth for clients across five continents by covering every aspect of how a Brand is managed at the point of sale. With extensive industry experience, an exceptional human platform and sophisticated systems, Smollan has provided consistent excellence in operational execution to retailers and man...
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Description
- Stakeholder Engagement|
- Administration and Systems Management |
- Client service|
Requirements
- 1–2 years’ experience in a Call Centre/customer service/ administration role ||Essential / Minimum|0-5 years|
- Grade 12/NQF level 4
- Tertiary qualification added advantage
- Customer service skills
- Client services skills
- Administration skills
- Attention to detail
- Communication skills (verbal & written)
- Ability to work under pressure
- Stress management
- Computer literacy – MS office suite
- Punctuality
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Description
- We are on the lookout for a Product Consultant in Western Cape, Northern Suburbs to create and increase brand awareness through maintaining pricing, shelf health, promotions, training of instore sales consultants and strong customer and client relationships.
As a Product Consultant, you will be responsible for
- Administration
- Shelf Health
- Implementation of Promotions
- Customer Satisfaction and Service
- In-store Sales and Marketing
- Drive Sell Out
Requirements
- Grade 12 (Matric)
- 2 years sales experience in Consumer Electronics
- Marketing principle knowledge
- Customer service skills
- Administration skills
- Communication skills (verbal & written)
- Computer literacy MS office suite
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Description
- We are on the lookout for a Product Consultant in Eastern Cape, East London to create and increase brand awareness through maintaining pricing, shelf health, promotions, training of instore sales consultants and strong customer and client relationships.
As a Product Consultant, you will be responsible for
- Administration
- Shelf Health
- Implementation of Promotions
- Customer Satisfaction and Service
- In-store Sales and Marketing
- Drive Sell Out
Requirements
- Grade 12 (Matric)
- 2 years sales experience in Consumer Electronics
- Marketing principle knowledge
- Customer service skills
- Administration skills
- Communication skills (verbal & written)
- Computer literacy MS office suite
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Description
- At Smollan, we’re on an evolutionary journey where we’re shifting our story. We’re looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work.
- Our organisation is looking for a Debtors officer to ensure the timeous and effective collection of debtors on behalf of Smollan.
As a Debtors Officer, you will be responsible for:
- Accurate and Timeous Preparation of Invoices to Clients
- Timeous Collection of Debtors
- Administration
- Provision of Information (BU and auditors)
- Stakeholder Engagement
- Customer service
Requirements
What are we looking for?
To qualify for this role, you should
- 2 - 3 years’ experience in Debtors administration and Collections|2-3|Essential / Minimum|0-5 years|
- Relevant Diploma at NQF level 5
- Excellent Excel Skills
- Strong Debt Collection Skills
- Deadline Driven
- Administration Skills
- Excellent Communication Skills
- The ability to multi-task
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Description
Job Summary:
- To manage operational efficiencies and achieve client / customer objectives in areas of responsibility.
Key Responsibilities and Deliverables:
Achievement of sales targets
- Identify sales targets per channel per month and draw up quarterly project plan as to how these targets will be achieved
- Manage and track implementation of project plan (revising the plan based on client feedback as required)
- Liaise with buyers to achieve targets
- Provide feedback to clients
- Manage Promotional Activities
- Manage new innovations
- Manage out-of-stocks
- Manage Forward Share
- Minimise credit notes
- Effective operational management
Ensure adherence to call cycle
- Ensure effective time management when visiting stores (appropriate to store profile)
- Ensure stock availability
- Ensure shelf health (including stock-on-shelf; PI labels; removal of damaged and expired stock, as well as general hygiene of shelf)
- Adhere to specific Returns Management policies (per client)
- Implement promotional schedules
- Ensure a good working relationship between field staff and store management
- Update Strike Action Plan (biannually)
Effective people management
- Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:
- Recruitment
- Induction
- Development
- Remuneration and Rewards
- Performance Management
- Career path and succession planning
- On-the-job training, coaching & mentoring
- Staff wellbeing
- Manage Employment Equity targets
- Ensure appropriate levels of management and accountability
- Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative
- Ensure effective knowledge sharing
Effective budget and financial management (as required by Business Unit)
- Compile annual budget (per Business Unit) using previous business unit financial performance information
- Submit budget to relevant manager for review and sign-off
- Analyze monthly departmental budgeting and accounting reports and identify and control variances
- Take appropriate action to ensure adherence to expense budgets
- Prepare and compile budget reports (monthly)
- Continually seek new ways to improve efficiencies and decrease expenditure
- Ensure compliance to relevant policies and procedures
- Proactively seek to identify and manage risk
- Release / authorize orders
Effective knowledge sharing (including management of field intelligence)
- Be alert to competitor activity and potential tenders
- Compile Field Intelligence reports and submit to BU Manager
- Update clients on competitor activity
- Ensure effective communication of information to Field Force
Effective client and customer relationship management
- Proactively build relationships with clients and customers and ensure they are kept informed
- Ensure prompt problem solving
Effective administration and asset management
- Ensure accurate salary input and monitor and control expense claims
- Ensure scorecard compliance
- Ensure effective management appraisals (C BAND and up)
- Ensure effective leave management and administration
- Conduct HR audits
- Conduct Financial audits
- Check and monitor assets and ensure updated asset register (monthly)
- Conduct disciplinary hearings as required
- In the regions, ensure office hygiene and equipment are maintained
Effective teamwork and self-management
- Actively and consistently maintain high standards of professionalism in all aspects of personal presentation and delivery
- Apply knowledge of the organizational systems, structures, policies and procedures to achieve results
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Provide appropriate resolution for tasks or deadlines not met
- Support and drive the business’ core values
- Maintain a positive attitude
- Respond openly to feedback
- Take ownership for driving own career development
Key Competencies
- Transformative leadership
- Judgement & decision making
- Emotional maturity
- Coaching & development of others
- Team leadership
- Impact & influence
- Critical thinking
- Organisational awareness
- Analysis & problem solving
- Establishing networks
- Industry & business awareness
- Service excellence
Requirements
- Diploma/Degree at NQF level 7
- 7-8 Years relevant experience in FMCG industry or sales environment
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Job Summary:
- To ensure exposure, increased sales and achievement of targets by representing the company and its brands to the trade at an-in-store level and growing the customer base within the region/area.
Key Responsibilities and Deliverables:
- In-store Sales and Marketing
- Based on cold calling, visiting stores to negotiate orders and sell products to the store
- Develop relationship with store manager
- Negotiate forward share
- Shelf health
- Ensure product availability
- Check accurate pricing, promotional pricing, competitor pricing
- Effective management of demo software on all live devices
- Effective housekeeping
Drive Sells Out
- Engaging with shoppers
- Implement and maintain POP material as per client brief
- Identify need for promotions to increase sales and negotiate with store manager
- Drive slow moving stock and allocate sufficient space to fast moving stock
- Manage / influence stock on hand
Implementation of Promotions
- Implement promotions according to head office and client requirements
- Maintain stock levels
Administration
- Compile weekly and monthly reports based on customer liaison and sales
- Identify challenges and corrective actions
- Ensure account forms are completed and delivered
- Administer and complete collages as per requirements
- Customer Satisfaction and Service
- Gather feedback from customer complaints, queries and requests and ensure resolution
- Monitor order and delivery day
- Build and maintain strong working relationships
Key Competencies Organisational commitment Teamwork and collaboration Relationship building
- Agility
- Performance and results driven Continuous growth & improvement Resilience & stress management Service Excellence
- Analysis & problem solving Sales orientation
- Quality and detail excellence Communication
Requirements
- Minimum Qualifications: Relevant Diploma at NQF level 5
- Minimum Experience: 2-3 years’ experience in sales
- Knowledge, Skills & Abilities: Sales and Marketing knowledge
- Customer Service Skills
- Effective administration and communication skills Computer Literacy – MS Office
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Description
- We are on the lookout for an Assurant Agent in GP- Midrand.
As an Assurance Agent, you will be responsible for:
- Regular Customer Updates with Notes
- Log in to the Vision system daily in order to keep up to date with changes and lead times
- Identify any repair delays timeously
- Manage client expectations by informing customers promptly about changes in repair lead times
- Assessment of Customer Needs
- Display a positive body language at all times when engaging with customers and present in the store
- Adhere to the appropriate dress code as indicated
- Demonstrates knowledge and understanding of products and services
- Identify customer needs and address requests in an appropriate manner
- Verify and communicate whether the matter at hand can be resolved in-store
- Demonstrate a strong proficiency in the understanding of smartphones and mobile devices, with excellent knowledge of computer, laptop and tablet operating systems.
- In-Store Activation, OBF, Fault Escalations.
- Repairs and Stock Control
- Process activation requests promptly
- Effectively run tests with relevant testing equipment to identify faults and problems
- Verify and confirm order booking as per procedure
- Effectively explain fault escalation and resolution process to customers
- Demonstrate the ability to escalate faults, facilitate repairs and manage stock according to set policies and procedures .
- Process Management: Repairs |Inform and effectively communicate with customers about the repair process and the default time frame to be expected for repairs
- Actively monitor the repair turnaround time and keep customers informed on progress .
- Assessment of Customer Needs |Provide a detailed explanation of the post-service assessment process to customers
- Follow the approved script (Telkom way)
- Greet customers in a friendly manner
- Constantly assess and monitor if the customer's needs are being met .
Requirements
- 1-3 years’ experience in Retail and Frontline customer experience, preferably within the telecommunications industry.
- An understanding of mobile data and its components as well as operating systems, and MCSE experience
- Grade 12(Matric)
- A+, N+, MCSE
- Problem solving skills
- Time Management Skills
- Communication skills
- Network, computer and mobile device proficiency
- Troubleshooting and quality orientation
- Diagnostic skills
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Description
- The Operational Intelligence Manager serves as the critical link between operational business functions, technology, data analytics, and clients. This role ensures that retail services, including merchandising, sales representatives, and point-of-sale material implementation teams, are supported by the right technology and data insights. The ideal candidate will manage a team of six professionals, including retail and sales data analysts, systems administrators, and report builders, driving innovation, efficiency, and actionable insights in retail execution.
Requirements
- 6-8 years’ experience in FMCG within a systems/analytical environment. 3 years business and project management experience. Experience in Pyramid reporting.
- Diploma or Degree/NQF level 7
- Retail FMCG experience in the South African market (non-negotiable).
- Strong understanding of merchandising, sales operations, and retail execution.
- Proficiency in data analysis, dashboarding (Pyramid, Power BI, Google Data Studio, etc.), and reporting tools.
- Knowledge of field sales and merchandising software solutions (e.g., SMART, REX, FSA etc.).
- Experience in training and motivating field teams to adopt technology.
- Strong leadership, communication, and problem-solving abilities.
- Ability to manage multiple stakeholders and drive cross-functional collaboration.
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Description
- We are on the lookout for a Product Consultant in Midrand, Waterfall to create and increase brand awareness through maintaining pricing, shelf health, promotions, training of instore sales consultants and strong customer and client relationships.
As a Product Consultant, you will be responsible for
- Administration
- Shelf Health
- Implementation of Promotions
- Customer Satisfaction and Service
- In-store Sales and Marketing
- Drive Sell Out
Requirements
- Grade 12 (Matric)
- 2 years sales experience in Consumer Electronics
- Marketing principle knowledge
- Customer service skills
- Administration skills
- Communication skills (verbal & written)
- Computer literacy MS office suite
go to method of application »
Description
- Administration|
- Leadership and Team Management|
- Client/Customer Satisfaction|
- Analytical
- Decision Maker
- High EQ
- Process Orientated
- Time Management
Requirements
- 4–5 years’ experience within a Call Centre environment and with first line management||Essential / Minimum|0-5 years|
- Diploma or Degree/NQF level 6 or 7
- Computer hardware and software knowledge
- Multi-tasking
- Organised
- Professionalism
- Customer service skills
- Problem-solving
- Team leadership
- Communication skills (verbal & written)
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Description
- We are on the lookout for a Field Manager in Mpumalanga.
As a Field Manager, you will be responsible for:
- Pro-Active Operational Excellence
- Business Insights and Execution
- Teamwork and Self-Management
- Stakeholder Engagement
- People Management
- Manage Promotional Activity
- Achieve POP Objectives
- Monitor New Innovations
- Efficient Achievement of Targets
- Control Expenses
Requirements
- 2-3 years’ sales experience in FMCG environment at a managerial/ supervisory level
- Relevant Diploma at NQF level 5
- Own car and Driver’s license
- Communication skills (verbal & written)
- Analysis & problem solving
- Computer literacy
- Business acumen
- Commercial awareness
- Attention to detail
- Pro-active thinking
- Leadership skills
- Planning & organising
- Negotiation skills
- Sales management skills
- Decision making skills
Method of Application
Use the link(s) below to apply on company website.
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