Operational Support Analyst at Momentum Metropolitan Holdings Limited

Requirements

• Degree/ Diploma in Information Systems or related qualification will be desirable
• At least 2 years working experience in Operational support role
• Experience in basic MS SQL Server and JIRA application
• Experience in process analysis and documentation (Visio / business process management solutions)
• Advanced analysis skills and problem-solving ability
• Momentum product house background or strong understanding thereof essential

Duties & Responsibilities

• Provision of on-going support on applicable systems and processes
• Manage associated errors and exceptions, new requirements.
• Log system errors and problems with IT Team and manage the resolution thereof
• Test and implement new versions of various applications and systems as released internally
• Manage and maintain integrity and technical aspects of databases and systems including assistance with  disaster recovery and business continuity planning
• Daily business and team support
• Investigate and resolve application and contractual errors and queries within the SLA time
• Identify potential system and data risk
• Regular system integrity checks
• Perform a project manager role on smaller projects / work together with a project manager on bigger projects