Vacant Jobs at Momentum Metropolitan Holdings Limited

Requirements

• Degree/ Diploma in Information Systems or related qualification will be desirable
• At least 2 years working experience in Operational support role
• Experience in basic MS SQL Server and JIRA application
• Experience in process analysis and documentation (Visio / business process management solutions)
• Advanced analysis skills and problem-solving ability
• Momentum product house background or strong understanding thereof essential

Duties & Responsibilities

• Provision of on-going support on applicable systems and processes
• Manage associated errors and exceptions, new requirements.
• Log system errors and problems with IT Team and manage the resolution thereof
• Test and implement new versions of various applications and systems as released internally
• Manage and maintain integrity and technical aspects of databases and systems including assistance with  disaster recovery and business continuity planning
• Daily business and team support
• Investigate and resolve application and contractual errors and queries within the SLA time
• Identify potential system and data risk
• Regular system integrity checks
• Perform a project manager role on smaller projects / work together with a project manager on bigger projects

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Requirements

• Matric
• Minimum 2 - 3 years leadership experience in the Medical Aid industry is essential
• Completed Leadership training / programmes would be an advantage

Duties & Responsibilities

• Monitor and manage staff to ensure workload distribution and client service continuity.
• Review performance targets of team in line with business objectives to ensure optimal performance is maintained.
• Engage with team to increase quality and client satisfaction.
• Develop processes and procedures to increase effectiveness and quality of client service.
• Ensure quality standards of all client interactions are achieved.
• Compile and analyse relevant (Day to day targets, Quality Standards and Adherence reports etc.).
• Manage the achievement of client service standards in line with agreed targets.
• Effectively manage all day-to-day team activities and escalations.
• Conduct regular engagements with team to share information and review team objectives.
• Make recommendations to optimise client service and service delivery.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Create a positive work climate and culture to energise employees to minimise work disruption and maximise productivity.
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment, and dedication in support of organisational values.
• Select and recruit suitably qualified talent in line with Employment Equity principles and MMH values.
• Drive a culture that guides best practice and fosters an environment of continuous learning & development, and team cohesiveness.
• Enable a learning and growth culture whereby information regarding successes, issues, trends, and ideas are actively shared between team members.
• Comply with workforce planning to ensure that staffing requirements are accurately forecasted.
• Identify employee growth and development needs and liaise with interventions to enable ongoing development, training, and personal growth.
• Identify solutions to enhance cost effectiveness and increase operational efficiency.

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Requirements

• 3-5 Years’ Business Analysis or related experience (e.g. Testing or Business Systems Analysis)
• Experience in modeling, solution testing and verification
• Financial services experience will be beneficial 
• Experience in working with cross-functional project teams will be beneficial 
• Information Technology or related degree
• Business Analysis certification (e.g. BABOK, CBAP)
• Project management qualification
• Understanding of process design (solution architecture, process mapping, entity diagram mapping, etc.)
• Project Management methodology (e.g. Agile, Waterfall, etc.) 
• IT methodology (eg. ITIL)
• Basic understanding of IT systems and concepts (eg. Cloud computing, Back-end infrastructure, End-User computing, Data Management, IT architecture)
• Basic understanding of UX and UI design principles
• Basic understanding of People Change Management

Duties & Responsibilities

• Keep abreast of latest IT trends and practices to optimise service offering and minimise risk.
• Gather and interpret requirements from key stakeholders/customers in line with business analysis frameworks.
• Analyse and understand the business’ requirement and through a structured process document, validate and translate these into requirement specifications and functional specifications to be used in crafting technical solutions and to test and confirm successful delivery of solutions to the requirement.
• Contribute to translating the business goals into design in line with systems architecture.
• Act as a liaison between key stakeholders/customers and the project team to determine customer needs and translate these into business requirements.
• Oversee the quality delivery of requirements and business process specifications that meet the agreed deliverables in line with best practices and business process.
• Collaborate closely with solution teams and a variety of end-users to ensure requirements compatibility and end user satisfaction.
• Participate in the solution design process to make recommendations to create and enhance solutions that are innovative, repeatable and sustainable and solve complex business problems.
• Participate in User Acceptance testing and guide users to ensure that the designed solution ultimately meets business requirements.
• Define the success criteria using scenario testing and test cases to ensure that testing covers all aspects of the business specification.
• Test and validate the functionality of all technical solutions in line with business requirements on completion of development to ensure that business requirements are met in the implemented solutions.
• Define reporting requirements and integration points on affected components using diagrammatic representations.
• Collaborate with various business areas and teams to ensure integration and consistency of solutions across business.

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Requirements

Experience and Qualifications

• 5-7 years' intermediate/senior java development experience using Java EE on Unix based platforms.
• Relevant IT qualification.
• Relevant post graduate IT qualification.

Duties & Responsibilities

• Develop software based on technical design (Internal Process).
• Keep abreast of new technologies/methodologies, business changes and internal system changes in order to align system development with best practices and system architecture.
• Collaborate with stakeholders to gather requirements, conduct analysis and prioritise requests.
• Contribute to the design of scalable solutions that supports the system architecture.
• Translate business requirements into workable solutions and document solution into technical specifications.
• Design and code new software functionality using code that is scalable, readable, maintainable and re-usable.
• Develop and maintain productive working relationships with peers and organizational and role players to achieve effective collaboration.
• Provide stakeholder with regular feedback on the technical design and timelines for solution in order to manage expectations.
• Collaborate with business analysts and testing team in developing, testing and deploying new software system components or software system enhancements.
• Collaborate with testing team to co-create test cases.
• Conduct System Integration Testing (SIT) and User Acceptance Testing (UAT) and resolve all issues/queries.
• Contribute to user acceptance testing (UAT) and training material.
• Once the solution has been successfully tested, prepare and produce releases of software components into production/live environment.
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.
• Maintain existing programmes, ensuring all errors are resolved and documented.
• Advise and guide colleagues regarding effective business system analysis approaches and techniques.
• Review and quality assure deliverables of junior team members in accordance with IT Strategy, architecture and best practice.
• Mentor team members and provide insight to effective and efficient Java development practices.
• Design solutions that eliminate reoccurrence of errors.
• Provide technical guidance to the operations and support team.
• Monitor performance of solutions and make recommendations to improve the performance and functionality of the solution.
• Engage with clients in a client centric manner (Client Services).
• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service Self-management and teamwork (People).
• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development Contribute to financial controls and planning (Finance).
• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

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Requirements

• Diploma in Business Analysis / B Degree
• 5-10 years’ experience in financial services industry
• Financial Product servicing/support experience
• Proficient in MS Office Packages (MS Outlook, MS Word, MS Powerpoint, MS Excel)
• Strong Verbal Articulation, Strong Documentation and Strong Relationship Building Skills

Duties & Responsibilities

• Provide technical product support to the Solutions team and other stakeholder areas.
• Develop and maintain relationships with various internal and external stakeholders, such as IT, distribution, legal & compliance, service, claims and marketing.
• Identify, investigate and analyse problems faced by business and product owners; propose documented processes / solutions that fully address the business requirements needed to optimise the business.
• Investigate and analyse alternative solutions and propose the best approach to meet a business needs- Develop solutions that encompass the entire system (people, process and technology)
• Assist with quotations, policy amendments/reconstructions, competitor research and data analysis to produce insights into design and pricing models for insurance solutions.
• Assist with processing of new business applications, including client due diligence and application of internal business checks and controls.
• Ensure technical product and legislative knowledge are always current to propose the most relevant and innovative client solutions and comply with legislative and governance requirements.
• Contribute to continuous innovation in solution design and processes through the development, sharing and implementation of new ideas.
• Effectively manage time and ensure optimal productivity.

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Requirements

• Matric
• Computer Literacy(MS Word, Outlook and Excel)
• Comfortable with Insurance Systems
• Insurance qualification or studying towards
• 60 FAIS credits
• RE exams for representatives
• Minimum 5 years of experience
• Intensive knowledge of Commercial insurance products and claims (non-motor)

Duties & Responsibilities

• Provide a supervisory function over a defined area within the claims department which shall include among others:
• Supervise the defined team across multiple products
• Ensure that claims are promptly actioned
• Generate and use reports off the claims system to ensure effective portfolio management within the team
• Provide technical advice to the area where required
• Manage complaints and disputes from insured parties and other stakeholders
• Regular engagement with relevant personnel to identify and address performance and general efficiency issues
• Allocate new claims and first signatory on payments
• Attend weekly operational reporting to the manager
• Regular engagement with manager to identify and address performance and general efficiency issues within the team
• Continually review and measure team activities against targets
• Manage preferred list of service providers and monitor service levels
• Provide clients or brokers with the highest standard of service
• Timely responses to email and telephonic messages
• Accurate record keeping
• Proper time keeping and task prioritization and management
• Attending to a portfolio of claims which shall include functions among others:
• Handling or settling non-motor claims in accordance with applicable policies and standard operating procedures
• Handling and settling claims within stipulated time frames and as per SLA’s in place
• Entering into settlement negotiations with clients/Brokers on behalf of underwriters
• Negotiating with various claims assessors and other related service providers

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Requirements

• Bachelor degree and/or equivalent NQF Level 7 qualification in general insurance
• FAIS Compliant
• Successfully completed the RE 5 Examination Level 1
• At least 5 years General Liability underwriting experience
• Claims experience in General Liability risks would be an advantage
• Proven track record of underwriting experience e.g. assessing exposure and underwriting levels
• Very good communication skills (both written & verbal)

Duties & Responsibilities

• Manage and understand the General Liability Treaty and its provisions
• Responsible for renewal of the General Liability Treaty and for providing all statistics and underwriting information required for renewal
• Ensuring that the Treaty meets the requirements of GGI and that any changes are clearly communicated to the various Divisions
• Seeking additional capacity in the international reinsurance market, where required
• Control the Liability risks ceded to the treaty by way of formal mandates to every Division
• Approve and sign off on risks outside of the Mandates of the respective Divisions
• Ensure compliance with the provisions of the General Liability Treaty, by vetting the General, Products, Motor Third Party and Umbrella Liability policy wordings used by the various Divisions within GGI
• Provide input on rating and pricing of Liability risks
• Ensuring that Liability risks are written within the company’s risk appetite
• Monitoring and taking corrective action on badly performing risks
• Ensure that an acceptable loss ratio is maintained
• Maintain policy wording drafts and ensure that the product remains competitive with market offering
• Dealing with day to day queries and amendments to existing policies
• Providing underwriters in the different GGI Divisions with advice
• Maintaining and building good customer relationships internally
• Conducting product training to respective GGI Divisions, where relevant
• Provide input into building and designing various aspects of the products on a designated system
• Provide input and guidance on General Liability claims where required

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Requirements

• Matric
• Computer Literacy(MS Word, Outlook and Excel)
• Comfortable with Insurance Systems
• Higher Certificate in Insurance
• Registered Representative
• Completed RE exams for representatives
• Intensive knowledge and experience of Commercial insurance products and complex claims
• At least 5 years of experience

Duties & Responsibilities

• Handling and settling motor non-motor own damage claims in accordance with applicable policies and standard operating procedures
• Handling and settling claims within stipulated time frames and as per SLA’s in place
• Entering into settlement negotiations with clients/Brokers on behalf of Underwriters
• Negotiating with various claims assessors and other related service providers
• Providing clients or brokers with the highest standard of service
• Providing clients brokers with feedback on claim progress at all times
• Ensuring diary system is implemented and adhered to at all times
• Rendering of assistance from time to time with adhoc tasks
• Maintaining and updating reserves
• Attending to payment requests
• Managing outstanding claims volumes
• Timely responses to email and telephonic messages
• Accurate record keeping
• Proper time keeping and task prioritization/ management
• Attending to any other tasks as may be assigned from time to tim
• Provide a supervisory function over a defined area within the claims department which shall include among others
• Providing technical advice to the area where required