Operations Consultant: Group Products at Sygnia Asset Management

• We are looking for a high performing Consultant to manage the end-to-end processing of Group Administration instructions in a dynamic and growing LISP. These instructions originate from voluntary employment benefits processed into savings wrappers administered by the Lisp and extends to the onboarding, offboarding and monthly scheduled contributions of members within the scheme. The candidate will be responsible for ensuring that all new work is correctly validated, complied and captured and that all pending work is followed up on timeously.  The candidate will be responsible for managing ongoing monthly contributions and for the reconciliation of contributions.

Preferred Candidate

• Relevant business qualification, for example Bcom
• 3-5 years’ relevant experience
• Exposure to LISP / Employee Benefits environment a distinct advantage
• Knowledge of Pension Fund Act, FAIS, FIC Act, , CISCA,
• MS Office proficiency, particularly, MS Excel

Professional Characteristics

• Strong organisational skills, resilient and able to function in a fast paced and high-pressure environment
• Meticulous, deadline driven and reliable
• Strong sense of duty and accountability
• Self-starter proactively taking ownership of development
• Client focused with good verbal and written communication skills
• Exhibit a professional image in person, demeanour, and communication
• High degree of team- and self-awareness

Duties and Responsibilities

ONBOARDING OF MEMBERS

• Perform business validation procedures instructions in terms of the LISPs Terms and Conditions.
• Request and manage all outstanding requirements by engaging with clients and business partners in a timeous and professional manner.
• Report suspicious activities within the business structures without hesitation.
• Where the members will be onboarded via section 14, validate and process the members end-to-end; this includes completing all regulatory documents in order to facilitate the transfer
• Capture accepted and valid instructions in varying systems, completely and accurately.
• Ensure daily management and updating of dashboards and duties to ensure that no SLA and business processes are compromised.

MONTHLY CONTRIBUTION SCHEDULES

• Following up of monthly contributions
• Managing data received from clients
• Reconciliation, allocation and investment of monthly contributions within the required turnaround time
• Reconciliation, allocation and investment of section 14 and individual transfers received from or paid to other retirement funds when required
• Undergo inspection and analysis of various bank accounts to match unallocated deposits to client instructions.
• Request and manage all outstanding requirements of unallocated deposits with external parties to ensure fast turnaround of such deposits to valid client instructions.

MAINTENANCE OF EMPLOYER/EMPLOYEE DATA

• Ensure that data relationships are well-maintained and captured in systems

STAKEHOLDER ENGAGEMENT

• Investigating and responding to employer and member queries in a professional manner
• Investigating and responding to queries from the accounting, consulting and other relevant team members
• Working closely with all relevant parties, e.g. internal and external consultants, employers, trustees, principal officers, fund accountants, etc
• Collaboration between the administration team and the Client Service Team.
• Maintain strong internal departmental relationships that will foster the growth of a culture in line with the Sygnia Group and Sygnia LISP strategies and vision.
• Identify gaps in processes and report these to the line manager.
• Understand and adhere to the appropriate policies, standards, and procedures applicable to the role.
• Understand and engage in risks and risk events relevant to the role and immediately report any findings to the line manager and supporting departments.
• Maintain a healthy team spirit by assisting peers where needed, and where reasonably required, process adhoc tasks as delegated to maintain stability of operations.
• Continuously work toward the implementation of processes and controls that fosters an effective LISP environment.

Deadline:6th April,2026