Operations Management Leader, Field Service at Metso Outotec

• Field Service Product Group is globally responsible for the Field Services business in close collaboration with the Market Areas. We want to be a leader in safety and recognized as a premium provider by our customers. That comes with having a highly engaged Field Service workforce that delivers profitable growth.
• We are seeking a motivated, results-oriented Operations Management Leader, Field Service who is a strong collaborator and leader. The person has a proven track record of working effectively with multiple stakeholders in a matrix organization and has also adequate technical knowledge. The Director’s main responsibility is to drive Field Services operational efficiency and profitability. The position is permanent.

Key Accountabilities And Responsibilities

• Lead Market Areas through coaching and influencing
• Drive profitability and selectively growth
• Drive operational efficiency and capacity management
• Drive inhouse vs outsource planning together with market areas and sourcing
• Responsible for operative target setting with individual Market Areas
• Ensure transparent tools for Field service managers
• Ensure training and deployment of globally defined field service processes and tools and drive process definition work
• Lead change management initiatives for field services
• Promote a proactive safety culture.

Qualifications

• Strong understanding of the field service business.
• Multiple years of related experience in field service or a deep understanding of the business in mining or a similar industry.
• Experience in leading multicultural teams in a matrix organization.
• Degree in engineering, business, or related discipline preferred.
• Customer-oriented mindset with an understanding of customer needs & operations.
• Commercial acumen.
• Strong influencer and continuous improvement mindset.