Operations Manager - IStore Menlyn at Core Group

Job Purpose

Join us as an iStore Admin Operations Manager, where you'll be the captain of our dynamic team, steering them to success while ensuring every customer enjoys a truly exceptional experience.

Your Key Responsibilities:

• Lead and Inspire: Motivate and guide your teams to greatness, fostering a culture of excellence and collaboration.
• Efficient Back-of-House Operations: Ensure our behind-the-scenes operations run like a well-oiled machine, reducing risks to our business by upholding iStore policies, processes, and SOPs.
• Continuous Improvement: Innovate and optimize our systems and processes, keeping us at the cutting edge of the industry.

The Qualifications and Experience Requred:

• Completed Matric (Tertiary Qualification is a plus)
• 5+ years of team leadership in a complex, high-turnover environment
• 5 + Years Retail Operations Experience
• Matrix management skills to foster cooperation across business functions
• Thrive in a fast-paced environment, with a passion for rapid learning, adaptability, and strategic thinking
• Proven track record of delivering exceptional customer experiences
• Demonstrated ability to drive store targets and achieve outstanding results