Operations Specialist - Owned Brands at Wilderness

Detailed Responsibilities

• Develop Stakeholder relationships with Travel Designers, external Suppliers and Internal Sales Teams.
• Keep all booking information updated in the system ensuring Customer Relationship Management (CRM) is continually up to date.
• Contact suppliers in writing to confirm or cancel relevant services giving them all special requirements
• Escalate complaints that could negatively affect long-term relationships, to relevant Managers  
• Attend all Wilderness and Associated Product training

CANDIDATE PROFILE

Qualification:-

• Matric certificate – with maths (minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/hospitality.

Experience:-                     

• 4-5 years’ experience at a Senior level.
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Computer Literate (Microsoft Office, Email, Teams, Internet browsers)
• Proven English literacy.
• Working knowledge of TourPlan and WISH or similar booking/operating system. Excellent product and geographic knowledge on Southern & East Africa.
• General product knowledge on Southern and East Africa.
• Personal or educational travel experience advantageous