Operations Trainer - Port Elizabeth / Gqeberha at KFC

KEY RESPONSIBILITIES

•  Implement and maintain all Training & Development requirements to ensure a ‘One System’ approach.
•  Serves as key training liaison between HR/Training Manager and Area/Region on issues such as new product roll-out, workshops, DC requirements etc.
•  Recruits, trains, coach and certify Skills Trainers.
•  Ensures management training is done to support Restaurant General Manager bench.
•  Conducts DC classroom training for Management Trainees.
•  Conducts workshops for all employees i.e. CHAMPS, HWWT², Customer Mania, HIV/Aids etc.
•  Conducts Orientation classroom training for all employees.
•  Conducts Field follow-up and evaluation of all Manager Trainees during their training and orientation period.
•  Assists Area Coaches in certifying all RGM’s, RM’s and Shift Supervisors on CSTM, FSTM and DC.
•  Assists Area Coaches in training evaluations to assess the retention of knowledge. Annual assessments for all employees must be done to re-assess knowledge i.e. CSTM, FSTM and/or DC training.
•  In conjunction with the Area Coach conducts training for RGM’s on all new products and concepts.
•  Assesses additional training needs of area/region and discuss with the Training/HR Manager.
•  Responsible for delivery of training modules to bridge performance gaps.

Requirements

• Knowledge of KFC operations.
• Excellent presentation and written & oral communication skills required.
• Ability to prepare and deliver effective oral/written presentations.
• Incumbent must possess an understanding of the learning process as applied to both formal classroom instruction and in-store training.
• Knowledge of interviewing/selection skills required.
• Ability to handle participative training techniques as used in KFC system.
• At least 6 months in a management position
• Must be RGM or LAR2 Certified
• Driver’s license would also be to your advantage