Job Openings at KFC

KEY RESPONSIBILITIES

• Ensure that staffing levels are determined as per business levels and requirements.
• Ensure that all reporting and control procedures in the areas of operational compliance, CHAMPS, management control, production, hygiene, safety, maintenance and general administration are in place and are completed in accordance with Company’s policy and procedures.
• Maximise sales and profit through operational excellence, effective implementation of marketing promotions and identifying and recommending sales growth opportunities, coordinate price changes, alert Marketing Manager/Principal Operator/Franchisee to competitive activities within area and recommend action.
• Maintain and develop restaurants within the Area of jurisdiction to the highest standards of product quality and CHAMPS Standards. Recommend and implement action plans to ensure continued progress in all elements of CHAMPS and operation excellence.
• Evaluate performance of restaurant Management in area against established targets, implement plan to improve performance and ensure achievement of monthly objectives for restaurants.
• Oversee prompt and appropriate resolution of all complaints (health inspectors, customers and employees etc) within the area.
• Inform Market Manager/Principal Operator/Franchise of serious matters and other issues that may arise that may result in legal action.
• Oversee management training and designated certification, including Developing Champions and Team Member Training.
• Ensure internal security is kept at a maximum level according to company policy and procedures.
• Ensure that management and staff are aware of company policies and procedures and implements company programmes initiated by various departments.
• Drives sales through implementation of BYA programs
• Formulate and implement an Area Bench Plan.

Requirements

INHERENT REQUIREMENTS FOR THE JOB

1. Minimum 24 months Restaurant Managerial experience in the QSR Industry. Grade 12 and a preferably a relevant tertiary qualification.
2. English Proficiency, Numeracy Proficiency, Computer Literate, Financial Acumen.
3. Computer Skills – knowledge of MS Office, including Word, Excel and Outlook

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KEY RESPONSIBILITIES

•  Implement and maintain all Training & Development requirements to ensure a ‘One System’ approach.
•  Serves as key training liaison between HR/Training Manager and Area/Region on issues such as new product roll-out, workshops, DC requirements etc.
•  Recruits, trains, coach and certify Skills Trainers.
•  Ensures management training is done to support Restaurant General Manager bench.
•  Conducts DC classroom training for Management Trainees.
•  Conducts workshops for all employees i.e. CHAMPS, HWWT², Customer Mania, HIV/Aids etc.
•  Conducts Orientation classroom training for all employees.
•  Conducts Field follow-up and evaluation of all Manager Trainees during their training and orientation period.
•  Assists Area Coaches in certifying all RGM’s, RM’s and Shift Supervisors on CSTM, FSTM and DC.
•  Assists Area Coaches in training evaluations to assess the retention of knowledge. Annual assessments for all employees must be done to re-assess knowledge i.e. CSTM, FSTM and/or DC training.
•  In conjunction with the Area Coach conducts training for RGM’s on all new products and concepts.
•  Assesses additional training needs of area/region and discuss with the Training/HR Manager.
•  Responsible for delivery of training modules to bridge performance gaps.

Requirements

• Knowledge of KFC operations.
• Excellent presentation and written & oral communication skills required.
• Ability to prepare and deliver effective oral/written presentations.
• Incumbent must possess an understanding of the learning process as applied to both formal classroom instruction and in-store training.
• Knowledge of interviewing/selection skills required.
• Ability to handle participative training techniques as used in KFC system.
• At least 6 months in a management position
• Must be RGM or LAR2 Certified
• Driver’s license would also be to your advantage

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KEY RESPONSIBILITIES

• Conducts Restaurant Orientation on the starting date of each new team member or facilitates the Orientation, in-store, via the Learning Zone.
• Train, coaches and certifies Team Members
• Completes training evaluations to assess the retention of knowledge
• Responsible for delivery of training to bridge performance gaps
• Facilitates New Product Training as per the KFC marketing calendar
• Biannual assessments for all employees must be done to re-assess knowledge
• Assess additional training needs of restaurant and discuss with the Training Manager and/or RGM
• Learner Assessments completed on every Team Member twice a year.
• Track and report on training outcomes
• Provide feedback to programme participants and management, where applicable
• Evaluate and make recommendations on training material and methodology, as and when required
• Maintain employee training records

Requirements

• Clean discipline record for the last six months – added advantage
• Ability to speak, read and write English fluently
• Numeracy Proficiency & Computer Skills – Fluent in MS Office, i.e. MS Word, MS Excel, MS PowerPoint and MS Outlook
• Presentation skills and written communication as well as oral communication skills
• Incumbent must possess an understanding of the learning process as applied to in-store training
• Ability to require knowledge of and handle participative training techniques as used in the KFC system
• Planning and Organizing – The capacity to arrange the availability and allocation of resources, the utilization of control systems as well as the delegation and co-ordination of tasks and duties of individuals and groups. To plan, prioritize and systemize the action in line with required resources
• Coaching – The capacity to develop followers by providing them with clear and simple instructions, demonstrations, and explanations and systematically exposing them to planned but increasingly challenging tasks

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KEY RESPONSIBILITIES

• Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Learn to manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
• Understand how to allocate responsibilities to each employee on shift and monitor performance accordingly
• Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required
• Learn about forecasting and scheduling of labour by shift and create a deployment plan to control labour costs and meet the needs of the business by utilising tools i.e. Macromatix.
• Support RGM to ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds/resources are protected by all employees.
• Report to the RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
• Assist the RGM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.
• Support and demonstrate our How We Win Together principles acting as a role model and providing leadership withHeart,SmartandCourage

INHERENT REQUIREMENTS FOR THE JOB

• Prior supervisory experience in the QSR Industry
• English Proficiency
• Numeracy Proficiency
• Computer Literacy – MS Office
• DC Leading a Restaurant (LAR) Certified
• Minimum of 12 months in an SS Role.
• ARM Certified + Individual Development Plan (IDP) in place
• Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
• A passion for product quality and the customer service experience, pride in the KFC Brand!

go to method of application »

KEY RESPONSIBILITIES

• Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximizing sales, operating efficiency and profitability.
• Allocate responsibilities to each employee on shift and monitor performance accordingly.
• Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
• Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
• Report to the ARM/RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
• Assist the ARM/RGM to implement restaurant training programmes for staff to enable them to maximize performance and realize their career potential.
• Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage.

INHERENT REQUIREMENTS FOR THE JOB

• English Proficiency
• Numeracy Proficiency
• Computer Skills – knowledge of MS Office, including Word, Excel and Outlook
• Minimum of 6 months in an All Star Position
• All Star Certified + Individual Development Plan (IDP) in place
• Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
• A passion for product quality and the customer service experience, pride in the KFC Brand!

go to method of application »

KEY RESPONSIBILITIES

• Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximizing sales, operating efficiency and profitability.
• Allocate responsibilities to each employee on shift and monitor performance accordingly.
• Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
• Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
• Report to the ARM/RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
• Assist the ARM/RGM to implement restaurant training programmes for staff to enable them to maximize performance and realize their career potential.
• Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage.

INHERENT REQUIREMENTS FOR THE JOB

• English Proficiency
• Numeracy Proficiency
• Computer Skills – knowledge of MS Office, including Word, Excel and Outlook
• Minimum of 6 months in an All Star Position
• All Star Certified + Individual Development Plan (IDP) in place
• Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
• A passion for product quality and the customer service experience, pride in the KFC Brand!

go to method of application »

KEY RESPONSIBILITIES

• Strong Analytical skills
• Strong conceptualization skills
• Planning and organizing
• Perform under pressure
• Ability to work independently
• Ability to work and engage with multiple departments at different levels.

INHERENT REQUIREMENTS FOR THE JOB

• Fluency in Microsoft Office Products (Outlook, MS Word, MS Excel, PowerPoint and company related software systems)
• Experience working with YUM’s internal Self Scoring ROCC Audit system
• Minimum of 3 years’ experience in KFC environment
• Valid drivers' licence
• English Proficiency
• Numeracy Proficiency
• Computer Literate
• Financial Acumen

go to method of application »

 KEY RESPONSIBILITIES

• Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Learn to manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
• Understand how to allocate responsibilities to each employee on shift and monitor performance accordingly
• Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required
• Learn about forecasting and scheduling of labour by shift and create a deployment plan to control labour costs and meet the needs of the business by utilising tools i.e. Macromatix.
• Support RGM to ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds/resources are protected by all employees.
• Report to the RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
• Assist the RGM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.
• Support and demonstrate our How We Win Together principles acting as a role model and providing leadership with Heart, Smart andCourage

INHERENT REQUIREMENTS FOR THE JOB

• Prior supervisory experience in the QSR Industry
• English Proficiency
• Numeracy Proficiency
• Computer Literacy – MS Office
• DC Leading a Restaurant (LAR) Certified
• Minimum of 12 months in an SS Role.
• ARM Certified + Individual Development Plan (IDP) in place
• Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
• A passion for product quality and the customer service experience, pride in the KFC Brand!