Outbound Customer Service Agent at Sandi Crowther Recruitment

•  A well-established company within the logistics industry is seeking a proactive and detail-oriented Outbound Customer Services Agent with proven experience in the shipping / logistics environment. This is an exciting opportunity for a dynamic individual who thrives in a fast-paced, high-pressure setting and demonstrates strong organisational and problem-solving skills.

Key Responsibilities:

• Maintain and update shipment schedules
• Manage and monitor bookings with shipping lines
• Process bookings and issue confirmations to customers
• Follow up on quotations
• Clear internal Sentry (latency) reports
• Conduct strategic container planning
• Handle hazardous cargo applications and documentation
• Issue transport and packing instructions to warehouse and transporters
• Send empty depot releases to shipping lines prior to container collection
• Ensure receipt of all required shipping documentation (shipping instructions, bill of entry, commercial invoice, packing list, fumigation certificate)
• Process shipping line instructions
• Prepare trade documents 
• Invoice customers and process creditor invoices
• Submit RCG to SARS
• Print, stamp, and release bills for customer collection
• Process cargo dues and acquittals with shipping lines
• Cost, close, and post shipment files
• Issue telex releases in line with SOP
• Assist with training of staff members

Requirements:

• Matric (Grade 12)
• Relevant tertiary qualification (advantageous)
• Computer literate (Microsoft Office)
• Proven experience in shipping / logistics environment
• Strong attention to detail and accuracy
• Excellent time management and organisational skills
• Ability to work under pressure in a fast-paced environment
• Strong initiative and sense of urgency