Outbound Sales Agent (Fixed Term Contract) at Webafrica

Job Description

• If you are a spunky go-getter who’s a little left-of-centre, totally customer orientated and your sales game is on fleek, then you could be the one.
• We need an outbound sales consultant with the gift of the gab, who can sell over the phone, and face-to-face. Our agent X will be required to hunt for leads, cold canvas, and engage with new customers, as well as farm leads off the existing data base.
• Every call is a consultation, where you will need to find the best product to meet the potential client’s needs. Not every solution will be the same. You’ll need to know your onions so you can give them the best possible service.
• Most importantly of all, you will need to be dedicated to giving the best damn after sales service in the land, so that our customers stay happy and we can continue to satisfy their every online need with future upsell and cross-sell opportunities.

Requirements
Minimum requirements:

• Grade 12
• 2 - 3 years telesales experience, preferably in an outbound scenario
• MS Office Advanced Skills
• A strong understanding of:
• Cold Canvassing
• Closing Sales
• Targeting, Tracking and Measuring
• A strong consultative approach (matching needs with requirements)
• Managing and reporting on individual targets
• Ability to manage the sales process through strong pipe line skills:
• Hunting for new leads
• Farming existing leads

Ideal Requirements:

• 2-3 years of face-to-face sales experience
• ICT industry exposure with sound knowledge of ISP services
• Account management experience
• Customer retention experience
• Pipe line reporting

Key Competencies:

• Excellent verbal and written communication skills (English)
• Customer focused and brand aware
• Self-motivated and self-disciplined
• Ability to work independently and within a team
• Time Management Skills
• Attention to detail
• Deadline & target driven

Tools of trade provided:

• Laptop
• Headset
• This role is office-based, should the need arise where you will be required to work from home for a time, connectivity. *FIBRE CAPABILITY IS A REQUIREMENT FOR THE ROLE.

NB: This is a commission-based role!