Parts Salesman - Bloemfontein at Volvo Group

Position Description

The main purpose of the role is  sale of parts and liaison with customers.
Reporting: This position reports to Parts Controller.
Job Objectives:

• Client liaison – Build good relationship between Company and Customer;
  • Ensure zero customer complaints.
  • Receive sales order from client.
  • Timeous processing of parts sales.
  • Preparation of quotes and invoices.
  • Quotes, customer orders & invoices are correctly filed at all times.
  • Ordering urgent orders from central warehouse.
  • Invoice register up to date at all times.
  • Distributing backorder parts to relevant customer.
  • Parts catalogue up to date at all times.
  • Monitoring delivery and collection of parts to customers.
  • Monitoring picking of customer invoices.
  • Follow up on V.O.R orders from customers and give feedback.
  • Filing of quotes, customer orders and invoices.
  • Control of invoice register.
  • Assisting with stock take procedures.
  • Overtime and Standby.
  • Updating and maintenance on all Parts Catalogues.
  • Achieve Sales Targets/ KPIs.
  • Assisting in all parts operations where requested.
  • Create and maintain Customer Base.
  • Daily follow-up on customers.
• Obtaining of new customers.
• Compliance to ISO 9001 and Safety;
  • All process in your area of responsibility are following ISO standard
  • Ensure the safety process are followed
  • Ensure the Safety Act and Regulation is adhered to
  • Provide assistance to Warehouse Supervisor/Controller when required

Expectations

• The Parts Sales person is responsible to maintain process within the Parts Department;
  • To meet the set business goals within the Department.
  • Ensure optimal customer satisfaction.
  • To manage his actions and business dealings according to the Volvo Way.
  • To utilise available systems to achieve optimal business performance.
  • To raise awareness of the Volvo brand and promote the brand image.
  • The job holder can expect adequate resources, objectives, professional guidance and support.
  • Volvo provide guidelines in terms of the Volvo Culture and Leadership the Volvo Way.

Qualification & Work Experience:

• Matric.
• Computer Literate.
• Technical background would be an advantage.
• Previous experience in a Parts Retail environment.

Key Competencies:

• Customer skills, friendly, get on well with people.
• Neat, confident, self- motivated and honest.
• Good admin and organizational skills as well as the ability to pay close attention to detail and meet deadlines.
• Must be able to work under pressure.