This will be a 12 month fixed term role where the candidate will work within the People /HR team. The Service Desk Analysts will be in charge of assessing, analyzing and resolving requests received about Deltek - related issues, as well as referring requests to other units as needed.
Among your responsibilities will be receiving HR and Workday / Deltek support requests from end users, collecting information from users using a variety of support tools, and working with other analysts/administrators as needed.
At all times, The HR Service Desk Analysts must provide an excellent customer-service experience for end-users and resolve support requests in a timely manner. You will provide a single point of contact for clients and adhere to support procedures while respecting privacy regulations when handling sensitive data.
You will follow up on all support requests and make sure internal clients are satisfied with your services. Actively participate in staff meetings to make recommendations to streamline process flow .Must provide improved service levels, higher quality and reliability, standardized processes and best practices, not to mention the customer satisfaction element. To be effective in this position, you must possess advanced analytical and problem-solving skills.
Minimum requirements
Matric
Diploma, or Degree in Human Resource Management(preferred)
Minimum of at least 3 or more experience experience/exposure with high volumes of administration
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