People & Culture Officer at Minor Hotels

Job Description

• NH Sandton is looking for a dynamic and experienced People and Culture Officer to join our team. You will act as a liaison between team members and management, ensuring seamless HR processes and team member satisfaction.

The Key Responsibilities are:

P&C Operations

• Maintain and update team member records in compliance with company policies 
• Prepare and process employment documents such as contracts, letters, employment certificates, and visas.
• Assist in payroll processing and ensure accuracy in team member attendance and leave records.

Policy & Compliance

• Assist in drafting and updating P&C policies and procedures.
• Stay updated on  labour laws and regulations, implementing necessary updates to P&C practices.
• Promote diversity, equity, and inclusion in the workplace.
• Ensure adherence to the hotel’s P&C policies and procedures.

Team Member Engagement

• Organize team member engagement activities, such as team-building events, recognition programs, and wellness initiatives.
• Assist with the annual team member engagement surveys and in implementing improvement strategies.

 Performance Management

• Assist managers in setting KPIs and conducting performance reviews.
• Identify underperformance issues and work with teams to establish improvement plans.
• Support the performance appraisal process by providing tools and guidance to managers and team members.
• Monitor and assist in addressing performance-related issues through coaching and development plan

Recruitment and Onboarding

• Coordinate the recruitment process, including posting job vacancies, screening candidates, conducting interviews, and preparing offer letters.
• Manage team member onboarding, ensuring new hires are properly oriented to the hotel's policies, culture, and operations.

Team Member Relations

• Act as a point of contact for team member concerns and grievances, providing guidance and resolving issues professionally.
• Foster a positive work environment by promoting open communication, diversity, and inclusion.

Training and Development

• Identify training needs and organize programs to enhance team member skills and knowledge.
• Collaborate with department heads to develop and implement career development plans for team members.

Policy Implementation and Compliance

• Ensure adherence to hotel policies, labor laws, and industry regulations.
• Update and communicate P&C policies and procedures to team members as needed.

Payroll and Benefits Administration

• Assist in managing payroll processes, ensuring accurate records of attendance, leaves, and employee benefits.

HR Data and Reporting

• Maintain accurate team member records, including personal details, contracts, and performance reviews.
• Prepare P&C reports and analyses, such as headcount, turnover, and training effectiveness metrics.

Disciplinary Actions

• Address disciplinary issues in line with hotel policies, ensuring fairness and consistency.
• Assist in conducting investigations and drafting warning or termination letters when necessary.

Health, Safety, and Well-being

• Promote workplace health and safety initiatives, ensuring compliance with standards and procedures.
• Provide support for team member mental health and well-being through resources and counseling referrals.

Stay Updated on Industry Trends

• Keep informed about new P&C practices, labor laws, and hospitality trends to ensure the hotel remains competitive in attracting and retaining talent.
• These responsibilities ensure the P&C Officer contributes to maintaining a highly motivated, skilled, and satisfied workforce, aligned with the standards of a five-star hotel.

Qualifications

Qualifications & Experience

• Bachelor’s degree in human resources, Business Administration, or a related field.
• 2-3 years of experience in an HR role, preferably in the hospitality industry.
• Familiarity with labour laws and HR systems.
• Previous experience with recruitment, onboarding, Training, and employee engagement is an advantage.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Problem-solving mindset with attention to detail.
• Proficient in Microsoft Office Suite.
• High level of confidentiality and professionalism.