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  • Posted: Nov 12, 2021
    Deadline: Not specified
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  • Ten is the world’s fastest growing concierge company, providing services to private individuals as well as more than 40 global organisations. Our 500+ experts provide travel and lifestyle concierge and loyalty programmes to more than two million members across the globe from 17 offices in 24 languages. Our members are at the centre of everything we do ...
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    People Experience Administrator - EMEA

    Description

    Overview

    Our Cape Town office has seen sustained and substantial growth over the past few years. As an HR Administrator, your main duties will include maintaining personnel records, managing HR documents (e.g. employment records and onboarding guides), running payroll and updating our HR system, People HR, for all employees based in an EMEA office.

    Who We Are

    At Ten our goal is simple, to become the most trusted service business in the world.

    We are already the global market leader for lifestyle management and concierge services, providing services from a 22 strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

    We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

    To find out more about Ten, please watch this short video here.

    Key Responsibilities

    Onboarding

    • Manage the full offer process, ensuring accurate offer documents and respective welcome packs are issued promptly to new starters.

    • In conjunction with Talent Development, ensure all new starters attend the core induction sessions within their first month of employment.

    • Manage the pre-employment process (PES), ensuring all documents and checks are obtained and completed for new starters, within the agreed timelines.

    • Ensure new starters have all relevant access rights within agreed timelines.

    Terms and conditions of employment and payroll

    • Ensure that all employees have the relevant right-to-work permissions at all times during their employment with the business.

    • Manage all contractual and personal documents / information in line with Data Protection and GDPR requirements.

    • Process payroll in a timely and accurate manner.

    • Promptly answer any queries in relation to salaries.

    • Manage all new starter, role change and leaver information and issue respective documentation.

    • Manage all applicable deductions in payroll i.e.. statutory payments, unpaid leave.

    • Manage and issue all requested or required personnel documentation such as reference letters, tax forms etc.

    • Manage lifetime milestones in the employee journey, such as birthdays, Tenniversaries, Ten Loyalty Rewards.

    • Take a proactive part in the Social Committee, organising regular social activities.

    • Ensure all new starters have a clean, tidy desk on their first day.

    • Organise desk drops for new starters.

    Others

    • Manage lifetime milestones in the employee journey, such as birthdays, Tenniversaries, Ten Loyalty Rewards.

    • Take a proactive part in the Social Committee, organising regular social activities.

    • Ensure all new starters have a clean, tidy desk on their first day.

    • Organise desk drops for new starters.

    Requirements

    We are looking for:

    • Must be based in Cape Town

    • To understand HR policy and processes

    • Personally credible; communicating effectively and acting with integrity

    • Demonstrates customer service behaviours of responsiveness, efficiency, pro-activity

    • Demonstrates Ten’s core values

    • Strong attention to detail and accuracy

    • Efficient and committed to continuous improvement

    • Excellent written and verbal communication skills;

    • Proven high level of accuracy in literacy and numeracy;

    • The ability to work alone or as part of team;

    • Strong time management skills and the ability to organise and prioritise work;

    • Good knowledge of using MS Office, particularly Word and Excel;

    • Strong relationship building skills;

    • Ability to work under pressure and to tight deadlines.

    Benefits

    Our people are at the heart of the business and we have a culture of recognition and reward – both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

    All our employees also enjoy a range of benefits regardless of where they are based. Not only do we offer a remote work option, but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.

    Other benefits that Ten offer, specific to the South Africa office, range between access to ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use, all the way through to various discounts on both travel and entertainment events (the latter is of course available regardless of location). There are also lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) whilst enjoying our latest fruit drop.

    We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car) and, one of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

    Ten works with a small Preferred Suppliers List currently, focused on specialists in each location. Please note we are not accepting any further agencies onto our PSL at this time.

    Method of Application

    Interested and qualified? Go to Ten Group on apply.workable.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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