People Insights Lead at McDonald's

The opportunity

The People Insights Lead is responsible for enabling people analytics by: Creating, sustaining, and evolving the people analytics platform used by the People Team and the rest of the organisation. Leading a team that helps shape People decisions through a data lead approach, you'll be responsible for providing analytic support to the People Leadership Team and wider People team in the areas of people metrics, reporting, predictive analytics, and process improvement. By championing a data-driven approach to decision-making, you'll influence and shape employee decisions across the business and enable us to assess the business impact of people policies and procedures.

What Will My Accountabilities Be...

• Bridge the gap between analysis and insights, finding effective ways to explain findings with context, simple narratives and visualisations that are engaging for all audiences, to drive action and deliver business outcomes
• Proactively shape and influence the department’s agenda by identifying insight needs, creating insight plans and getting buy in from stakeholders.
• Identify areas for hypothesis-driven analysis or theory-free data exploration that best address the people priorities of the business
• Conduct research and analyses investigating and understanding the internal and external drivers behind employee sentiment and data
• Regularly update the People Leadership Team on key internal and external people trends
• Build the confidence and capability of each People Team function to draw value from their data and analytical outputs
• Ownership of the people research programmes (e.g. employee CSAT) and reports used across the business, working with the relevant departments and systems teams where necessary to join up insights
• Create and when necessary present People Insights updates for a variety of audiences, including feeding into the company’s pay strategy and operational hierarchy teams
• Lead a team of analysts with a passion for quantitative analytical methodologies and tools, ensuring continuous development and encouraging them to achieve their full potential
• Enable self-service people data wherever possible to empower members across the People Team to view and extract key data they require for their roles
• Feed into Executive Updates by identifying and reporting on key People measures
• Assess workforce demographics and representation data to measure our progress towards our Diversity, Equity, & Inclusion (DEI) ambitions and goals
• Produce reports, dashboards, and ad hoc analytics that convert people data into business insight, helping to improve strategic decision making across the company
• Maintain data integrity across all of the people reports and analytics
• Automate, modernise and futureproof processes of collecting and reporting on people data
• Work with the Global People Insights Team to help align the people data approach across the global McDonald’s system

What Background Do I Need To Have...

• Strong analysis skills, including the ability to derive insight from multiple data sources, use of data to support debate, and problem solve complex people challenges
• Knowledge of statistical analysis techniques and an aptitude for interpreting and disseminating analytical findings, translating complex ideas in a simple manner
• Experience of working with a range of continuous and ad hoc research methodologies (qual and quant), ideally in the space of employee CSAT or customer CSAT
• Experience in identify insight opportunities/gaps, creating learning plans to address those and getting buy in from stakeholders
• Strong storytelling and data visualisation experience
• Strong communication and interpersonal skills.
• Experience of communicating insights with a range of executive and non-executive stakeholders to influence people and policy decision making driving positive action.
• Will be required to attend/present at meetings around the UK and visit restaurants, so mobility is crucial
• Must be comfortable working through ambiguity and in a fast-paced dynamic environment
• An adaptable team player, strong ability to be self-directed in planning own work with experience of working collaboratively and confidently with others yet is comfortable using initiative
• Confident, independent and logical thinker
• Curious with a mindset of continuous improvement
• Good understanding of digital technology and Microsoft Office programmes – advanced Excel and Powerpoint skills