Performance + Assurance Lead at Quantanite

• Performance Plus (‘P+”) is the single greatest change to our operating culture since Quantanite was formed. We need PPALs - people to help check the output completed by our Team Leaders, Contact
• Centre Managers, and Operations Managers as part of P+. PPALs are the final arbiters of service assurance in P+, providing advice to operational leaders to compliment their work in validating the value we add each day.

Requirements
Not everyone will have what it takes to do well in this role. To be seriously considered, we’re looking for the following:

• High personal reliability.
• Report writing skills
• Diligence and thoroughness, an eye for detail.
• Fairness, transparency, and honesty.
• A demonstrably robust understanding of operational practice in either Dhaka or Johannesburg SDC.
• Energized, determined, high personal achievement orientation.
• An advocate for change, service assurance, and people development.
• Discreet and confidential; the job holder will come into contact with a significant degree of personal and collective data which must not be socialized.
• An ability to identify and express insight into the data, report trends, and highlight areas of opportunity and risk.
• A self-starter and capable of working with limited direction.
• This role requires the job holder to conduct all working hours on site.
• The job holder will need flexibility in their hours and days of work to mirror shifts being undertaken in the trial team. For this reason, a very small degree of weekend and/or working during unsociable hours may be required. The job holder is not expected to work more than their contracted hours each week, however.
• Good communication skills and comfortable engaging with senior stakeholders.
• Reasonable personal resilience; must be comfortable in supporting and validating challenges to their assessments, which should be founded on evidence at all times.

Responsibilities

• Your work will directly contribute to us achieving our long term ambitions. Your key responsibilities will include:
• Reviewing the Daily Packs completed by each Team Leader and assessed by each CCM/OM.
• Using a guidesheet and a scorecard, you will check for:
• Schedule adherence: How well did the TL work their plan, and did the OM or CCM score this correctly?
• Investment Target: Did the TL meet their target of 70% of paid investment time?
• Document adherence: For every investment action, was there a corresponding submission of evidence? I.e., for coaching, was a coaching form submitted?
• Completion adherence: For each form submitted, was it fully completed?
• You will assess the quality of the content completed with the COO or the Director of Compliance, and share feedback with the CCM and OM.
• You will be a Subject Matter Expert, sharing advice with people directly involved with P+.
• You will record scores and update dashboards intended for wider circulation.