Personal and Commercial Lines Underwriter(JG 9- Bellville) at Santam Insurance

What will make you successful in this role?

• Manage allocated portfolio growth, retention, profitability, and any other business relevant factors and agreed growth plan
• Reporting on performance against agreed targets 
• Identify and develop sales opportunities and retaining existing business.
• Ensure a consistent and detailed understanding of the sales targets, goals, performance levels, products, business rules and conditions
• Ensure a consistent detailed understanding amongst brokers of their growth targets, goals, performance levels and available products
• Establishing strategies to further grow the portfolio and contribute ideas, leadership and innovation 
• Utilize technology to manage data and the performance of the portfolio under management 
• Analyze data and regularly ensure that rating structures are aligned with products, underwriting criteria and risks.
• Identify and drive areas of service levels opportunities (review administration procedure in broker office)
• Engaging with underwriting, and finance teams etc.
• Serves as the primary contact for operations, systems, training, audits as well as liaison for resolving issues
• Ensure alignment of quality standards and alignment of business processes 
• Ensure brokers operate within agreed mandates and authorizations.
• Comply with corporate governance policies, procedures and standards
• Identify and drive opportunities to improve and enhance product and service offerings 
• Keep abreast of market conditions and trends and relevant industry regulations 
• Ensuring credibility with brokers by maintaining detailed knowledge of current market conditions and competitors’ products
• Resolve broker complaints and queries where necessary
• Drive increased utilization of online and any other self-service platforms 
• Collaborate and work with support units to deliver required service levels
• Co-ordinates and delivers new and on-going training on products, processes and systems
• Implement retention strategy
• Create a culture of service excellence both internally and externally

Qualification and Experience

• Completed grade 12 or equivalent certificate 
• FAIS credits 150 NQF 4
• RE5 & rep registration would be advantageous
• Commercial product training competed / RIA completed/ policy center system training completed.
• Minimum 5 years Commercial and Agri underwriting experience. 

Skills

• Ability to understand client base related requirements and to conceptualise and develop relative support 
• Good understanding of value chain to implement cost savings and maximise profitability 
• Working knowledge and good understanding of all operating and strategic processes, re-engineering and design 
• Project management skills 
• Change management skills 
• Understands value chain principles and management concepts 
• Working knowledge of Policy Center system information systems and marketing 
• Strong business orientation with commercial and financial skills. 
• Computer literate in data manipulation, i.e. Excel as well as technology in general 
• Strong networking and relationship building skills 
• Negotiating skills
• Decision making abilities 
• Technical claims and underwriting skills 
• Risk management skills