Policy Administrator at Innovation Group South Africa

Description    

• The main purpose of the job is to act as a single point of contact dedicated to Policy Administration, ensuring that all queries relating to data capturing and cancellations are fed through one channel and resolved efficiently within the specified timeframe

Minimum requirements
Education – Essential:

• A Matric Certificate or Equivalent NQF Level 4 Qualification

Education – Preferred:

• Certificate in Business Writing
• Excel at intermediate level

Experience – Essential:

• A minimum of 1 - years' experience in administration

Experience – Preferred:

• Strong problem solving/query resolution background
• Excellent numerical / reconciliation skills

Key Responsibilities    

• Manage and provide feedback on escalations and general queries in the relevant mailboxes
• Accurately perform calculation of refunds, bad debt, outstanding income and cancelations Create and submit quotes and invoices on behalf of the sales team to Innovation clients
• Ensure accurate Data Capturing and onboarding of policies within SLA
• Own Time/Schedule and Leave Management
• Document management - ensure electronic policy documents are attached to policies on the system.
• Ensure internal and external queries are attended to timeously
• Productivity/Targets and acceptable average productivity reached for team
• SLA Acceptable response time on queries/complaints received
• Ensure deadlines and benchmarks are met with low margin for variance.
• Document management - ensure electronic policy documents are attached to policies on the system
• Ensure timeous completion of online assessments to remain compliant
• Ensure that internal operational processes are adhered to ensure self and team adhere to all company policies and procedures
• Document management - ensure that fulfilment was done on each policy. If not, documents should be sent to customer as required by regulator.
• Performance and Development, active management of own PDP
• Support team members and colleagues on an ad-hoc basis
• Create a culture of ownership and accountability throughout the organization in support of our values