Porter - Kruger Park at MORE Family Collection

About the job Porter

The Porter is to provide porterage services, following the property and company procedures for guest service and maximum safety and security, communicating any hazards to Management immediately.

KEY FOCUS AREAS

• Provide luggage services as directed and required.
• Report any maintenance issues (such as faulty lights in guest areas or on the walkways) immediately.
• Maintain contact with the other Porter and/or Security team members at all times and as required.
• Assist with the set-up of meals or fire places as required.
• Assist with monitoring telephone calls to the propertys switchboard if required.
• Perform wake up calls and luggage services as required.
• Maintain all issued equipment (such as flash lights and radios) as directed and report any faults and defects to Management immediately.
• Assist with Night Porter duties as trained and required

REQUIREMENTS QUALIFICATIONS AND SKILLS

• Sound knowledge of the applicable / relevant property and company procedures for the department, with specific focus on Fire, Hygiene, Health & Safety.
• First Aid Level 1, Snake & Venom, and Basic Fire Fighting qualification.
• Experience with the highest level of customer service in a luxury environment.
• In depth knowledge of all cleaning products used.
• Knowledge on the operation of in-room equipment and appliances.
• Knowledge of all MORE properties and all activities offered.
• Knowledge of all departments/operations of your property.