Hospitality Job Vacancies at MORE Family Collection

About the job Lodge Manager - Safari Lodge

The lodge manager is responsible for the overall daily operations of the lodge, including guest relations and staff management and training and ensuring that the MFC property standards are upheld and maintained.

KEY FOCUS AREAS

Lodge Management

• To assume full responsibility for the overall property operations in the absence of the General Manager.
• Meet with the General Manager as required and update on property operations.
• To maintain and ensure the good will of the MORE brand at property level.
• To be a key ambassador of MORE and its brands including hosting Site Inspections, communicating with the market and hosting journalists.
• To ensure the developed set of MORE and property standards are upheld and maintained.
• To ensure the departmental management personnel of the property is up to the MORE standard, ensuring a streamlined and effective structure in line with hospitality trends.
• To ensure effective departmental meetings take place, accurate minutes are taken and follow ups completed.
• To have weekly one on one meetings with all HODs reporting directly.
• To assist in the event that one of the management or HOD positions is vacant.
• To assist in achieving the best procurement agreements for the property and MORE.
• To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.
• To be readily available to deal with all guest queries and complaints. Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.

Development & Staff Management

• To earmark and develop individuals who show potential to grow into higher positions at the property and within the greater MFC group.
• To implement training and facilitate the use of MFC appointed internal and external trainers.
• Assist in facilitating cross property training for employees who would benefit from cross training at other MFC properties.
• To provide effective leadership through professional man-management and encouragement of all subordinates, including mediation.
• To take part in regular Operations forums with the intention of aligning the management teams and ensuring optimized teamwork and collaboration.
• To take part in regular Operations forums with the intention of aligning the management teams and ensuring optimized teamwork and collaboration.
• To drive and monitor the effective implementation and execution of MORE Performance Management and Succession Planning processes.
• To carry out regular, meaningful performance appraisals conducted in such a manner that effective, open, two-way communication is maintained. To follow up and ensure that the agreed action and developmental plans identified at these appraisals are being affected.

Community

• Assist in establishing and supporting community partnerships ensuring that the property is consistently presented in a strong, positive image to relevant stakeholders.

REQUIREMENTS QUALIFICATIONS AND SKILLS

• Sound experience in senior Hospitality Management positions minimum 3 years.
• Sound knowledge of MS Office Suite.
• Sound experience and proven track record of having made targets.
• Sound product and market knowledge, including international trends.
• Sound knowledge of product and supply.
• Valid Code 08 drivers license and own reliable transport essential.
• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills tolerance, patience, and care, ability to receive constructive feedback openly.

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About the job Interior & Guest Experience Coordinator

The Interior & Guest Experience Coordinator is responsible for property visits to unpack, assess, and renew guest experiences with regards to Housekeeping, Food and Beverages & Kids Experiences.

KEY FOCUS AREAS

• Sourcing and Procurement of interiors items as required/requested and approved by MFC Interiors
• Compilation of annual budget spreadsheets on Excel
• Monthly meetings with properties to discuss the coming months budgeted purchases and any additional requests
• Property visits to unpack, assess, and renew guest experiences with regards to Housekeeping, Food and Beverages & Kids Experiences. Purchasing of required equipment as per budget
• Uniform styling and procurement

REQUIREMENTS QUALIFICATIONS AND SKILLS

• Matric (Essential)
• Previous experience in procurement and management at a Safari Lodge.
• An excellent eye for detail and design.
• Highly organized and efficient.
• Excellent communications skills with a good command of the English language, both written and spoken.

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About the job Inventory Controller

The Inventory Controller is responsible for implementing and maintaining an inventory tracking system to accurately monitor stock levels across all departments of all properties in the MORE Family Collection.

KEY FOCUS AREAS

• Management and distribution of inventory to properties, working with MFC Partner suppliers where applicable.
• Implementing and maintaining an inventory tracking system, (inclusive of detailed information of stock codes and supplier details) to accurately monitor stock levels across the group in the following departments:
  • Beverage
  • Operating Equipment Glassware, Crockery, Cutlery, Equipment, and Smalls
  • Galleries
  • Guest Amenities
  • Spa Inventory
  • Annual Fixed Asset counts and maintaining fixed asset register
  • Linen
  • Cleaning Consumables
• Preparing and documenting daily deliveries and shipments and keeping properties up to date on orders placed, deliveries received and stock in transit.
• Receiving and checking all F&F items delivered and communicating to procurement company should there be a need
• Purchasing new stock and negotiating favorable contracts with suppliers and managing allocation process
• To ensure accurate stock takes are done on site, quarterly on-site audit of month end processes and variances.
• Coordinating property budgets with the relevant General Managers to align purchases across the group and facilitate these purchases, offering the best negotiated price to the properties
• To assist with logistics of sending equipment from lodges for repairs in Jhb and sourcing maintenance equipment as requested by maintenance manager.
• Support the properties with Cost of Sale variance investigations and provide assistance with resolving and implementing corrective changes.

REQUIREMENTS QUALIFICATIONS AND SKILLS

• An understanding of Pastel Evolution Inventory Model and TallOrder Inventory Module (Beneficial)
• Knowledge of at least 2 leading Point of sale/Inventory management systems and preferably experience setting up a system.
• Previous experience working at a Safari Lodge as either F&B Manager or Lodge Manager level capacity.
• Strong, measurable understanding of inventory management and financial processes required for cost of sale calculations.
• Basic accounting understanding

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About the job Porter

The Porter is to provide porterage services, following the property and company procedures for guest service and maximum safety and security, communicating any hazards to Management immediately.

KEY FOCUS AREAS

• Provide luggage services as directed and required.
• Report any maintenance issues (such as faulty lights in guest areas or on the walkways) immediately.
• Maintain contact with the other Porter and/or Security team members at all times and as required.
• Assist with the set-up of meals or fire places as required.
• Assist with monitoring telephone calls to the propertys switchboard if required.
• Perform wake up calls and luggage services as required.
• Maintain all issued equipment (such as flash lights and radios) as directed and report any faults and defects to Management immediately.
• Assist with Night Porter duties as trained and required

REQUIREMENTS QUALIFICATIONS AND SKILLS

• Sound knowledge of the applicable / relevant property and company procedures for the department, with specific focus on Fire, Hygiene, Health & Safety.
• First Aid Level 1, Snake & Venom, and Basic Fire Fighting qualification.
• Experience with the highest level of customer service in a luxury environment.
• In depth knowledge of all cleaning products used.
• Knowledge on the operation of in-room equipment and appliances.
• Knowledge of all MORE properties and all activities offered.
• Knowledge of all departments/operations of your property.