Lodge Manager - Safari Lodge at MORE Family Collection

About the job Lodge Manager - Safari Lodge

The lodge manager is responsible for the overall daily operations of the lodge, including guest relations and staff management and training and ensuring that the MFC property standards are upheld and maintained.

KEY FOCUS AREAS

Lodge Management

• To assume full responsibility for the overall property operations in the absence of the General Manager.
• Meet with the General Manager as required and update on property operations.
• To maintain and ensure the good will of the MORE brand at property level.
• To be a key ambassador of MORE and its brands including hosting Site Inspections, communicating with the market and hosting journalists.
• To ensure the developed set of MORE and property standards are upheld and maintained.
• To ensure the departmental management personnel of the property is up to the MORE standard, ensuring a streamlined and effective structure in line with hospitality trends.
• To ensure effective departmental meetings take place, accurate minutes are taken and follow ups completed.
• To have weekly one on one meetings with all HODs reporting directly.
• To assist in the event that one of the management or HOD positions is vacant.
• To assist in achieving the best procurement agreements for the property and MORE.
• To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.
• To be readily available to deal with all guest queries and complaints. Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.

Development & Staff Management

• To earmark and develop individuals who show potential to grow into higher positions at the property and within the greater MFC group.
• To implement training and facilitate the use of MFC appointed internal and external trainers.
• Assist in facilitating cross property training for employees who would benefit from cross training at other MFC properties.
• To provide effective leadership through professional man-management and encouragement of all subordinates, including mediation.
• To take part in regular Operations forums with the intention of aligning the management teams and ensuring optimized teamwork and collaboration.
• To take part in regular Operations forums with the intention of aligning the management teams and ensuring optimized teamwork and collaboration.
• To drive and monitor the effective implementation and execution of MORE Performance Management and Succession Planning processes.
• To carry out regular, meaningful performance appraisals conducted in such a manner that effective, open, two-way communication is maintained. To follow up and ensure that the agreed action and developmental plans identified at these appraisals are being affected.

Community

• Assist in establishing and supporting community partnerships ensuring that the property is consistently presented in a strong, positive image to relevant stakeholders.

REQUIREMENTS QUALIFICATIONS AND SKILLS

• Sound experience in senior Hospitality Management positions minimum 3 years.
• Sound knowledge of MS Office Suite.
• Sound experience and proven track record of having made targets.
• Sound product and market knowledge, including international trends.
• Sound knowledge of product and supply.
• Valid Code 08 drivers license and own reliable transport essential.
• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills tolerance, patience, and care, ability to receive constructive feedback openly.