Principal Information Clerk - Durban at eThekwini Municipality

Job Purpose    

• To provide an integrated system administration support service to the ABM team on the Helpdesk system and related duties.

This post reports to SENIOR ADMINISTRATION OFFICER (STKHD EN)

Key Responsibility Areas    

• Manage the Helpdesk System by ensuring that it is always well maintained and managed effectively and efficiently.
• Compile daily report indicating the statistics on calls and logged and calls closed.
• Generate reports on performance of mentees and administration staff as and when required
• Conduct Helpdesk training for all ABM staff member and assigned interns.
• Conduct workshops on Helpdesk systems and processes for Line Departments.
• Perform administrative duties by managing stock of all stationery and consumables and offering stock when necessary.
• Prepare requisitions and performas for maintenance requirements.

Competencies    

• Written Communication.
• Oral Communication.
• Ethics and Professionalism.
• Organizational Awareness.
• Business Functionality.
• Financial Management.
• Data Processing & Analysis.
• Interpersonal Relationships.
• Communication.
• Resilience.
• Change Readiness.
• Learning orientation.

Essential Requirements    

• Grade 12 (NQF Level 4).
• Valid motor vehicle driving license.
• 2 Years relevant experience.
• Computer Literacy.

Preferred Requirements    

• Grade 12 (NQF Level 4) and a relevant Information Technology certificate.
• 3 years relevant experience