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At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our custo...
The CSAM IC5+ is a leader on the account team who partners with the ATU to programmatically align the consumption plan to the account plan, orchestrate technology onboarding in line with customer priorities, and ensures value realization of a customer’s Microsoft investment through consumption, operational health and customer experience. The CSAM is accountable for the development and execution of the customer consumption plan and operational health, leveraging technical resources across all solution areas. The CSAM IC5+ provides delivery leadership, for our largest and most complex accounts, focused on ensuring delivery is driving the customer’s success and consistently achieving our shared objectives and outcomes. They will oversee and ensure prioritized alignment of coordinated outcomes across Support Programs, Customer Success Engagements, and Consulting projects that will drive consumption, supportability, and operational health improvements.
Key Accountabilities Include
Qualifications
We are looking for a highly motivated and passionate Customer Success Account Manager IC5+ to drive program management for our largest and most complex global & strategic customers that have a significant number of key cross-cloud workload engagements running concurrently. As the CSAM IC5+, you will drive consumption planning & execution, as well as the acceleration of cloud adoption from Pilot/MVP to production for customer cloud engagements. This will be done by providing cross-engagement oversight, resource orchestration, and blocker escalation, all while operating in close collaboration with key account team unit members and business partners who are supporting customer success.
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