Process Engineering at The National Student Financial Aid Scheme

RESPONSIBILITIES:

Policy, Systems & Procedure Implementation

• Provide inputs and adhere to the IT Products and Portfolio policies

Core Strategic/Operations Objectives Implementation

• Change Management and Testing: Successfully plan and administer change deployments; consult on testing strategies, oversee execution of test cases, analyse results, and implement corrective actions as needed.
• Leadership and Mentorship: Demonstrate strong leadership by driving requirements, mentoring and coaching colleagues, making informed decisions, and showing commitment beyond personal gain.
• Collaboration and Communication: Foster a transparent and communicative team environment; ensure active collaboration and avoid isolated work to achieve collective success.
• Tool Alignment: Coordinate with the Tools team to ensure process notations are consistent and properly integrated with organizational tools.
• Risk Management: Proactively identify, document, and escalate process method issues and risks to relevant parties in a timely manner.
• Training and Development: Conduct effective training sessions on process methodologies, guidelines, notations, and methods to build team competency and ensure consistent application.

People Management & Ethical Leadership

• Display high standards of personal integrity and ethical behaviour in all ICT dealings.
• Foster a culture of accountability and transparency within the team.
• Engage in continuous professional development to enhance personal skills and knowledge. 

Stakeholder Engagement & Relationships

• Conflict Resolution and Stakeholder Engagement: Effectively identify, diffuse, and address conflicts by facilitating open discussions; maintain comprehensive knowledge of multiple business functions and technologies to recognize conflicts and synergies.

Project Management & Leadership

• Manage and/or participate in projects related to the subunit when required

Budget optimisation

• Provide inputs into the subunit’s budget when required

Compliance Monitoring and Evaluation

• Compliance and Quality Assurance: Monitor and report adherence to process standards, policies, and methods; conduct quality reviews and semantic checks to maintain high process integrity. 

Information & Knowledge Management

• Knowledge Sharing and Industry Awareness: Regularly share relevant industry trends and knowledge with team members and stakeholders through formal and informal channels to enhance skills and drive corrective measures.

Reporting & Accountability

• Reporting and Resource Management: Prepare accurate reports for stakeholders; manage costs and timelines associated with process improvements; ensure alignment between process and enterprise architecture through close collaboration with the Enterprise Architecture team.

DESIRED SKILLS AND EXPERIENCE

Minimum requirements:

• NQF Level 7 in computer science, Information Technology or related.
• 5 years plus of Process Engineering experience.
• ITIL Intermediate qualification
• Driver’s License
• Computer literacy – Intermediate MS Package Suite
• Knowledge and experience in Process Simulation
• Experience in working in an agile, multi-disciplined team fostering collaboration and teamwork.
• Knowledge of Process Engineering methods and techniques like Lean, 6 Sigma, Outside In, CMM, Theory of Constraints, Rout cause analysis, etc
• Proven ability to model and improve complex end-to-end business processes.
• Proven ability in effective Process Automation
• Proven ability in defining process KPI’s and process performance measurement
• Ability to document and integrate process execution with business requirements
• Ability to operate, perform and execute analysis activities across all enterprise domains from
• Business, Data, Applications, Infrastructure and network and Enterprise Security following organisational frameworks adopted

Preferred

• NQF Level 8 in computer science, Information Technology or related.
• Project management qualification (PMP and/or PRINCE2).
• COBIT qualification
• Membership of professional body/association