Product Development Manager - Perishables at DHL Supply Chain

In this Product Development Manager - Perishables position

• You will manage relationship of prospects in the Perishable sector (serves as primary contact for the customer; coordinates the account e.g. with regards to Trade Lane involvement).
• You will seek and prospect for Strategic Customer targets to win new customers in the Perishable sector.
• You will ensure that Key Account activities are aligned with global/regional Perishable sector strategy.
• You will deliver the regional and country customer budget by maintaining a healthy pipeline, good contractual performance, and proactive thinking.
• You will work on regional customer initiatives and for implementing global business plan contents for the Perishable sector.
• You will collect relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's).
• You will coordinate account planning, customer enquiries and business reviews.
• You will consult regional/global sector Heads on potential solutions and best practice in relation to the Perishable sector.
• You will maintain knowledge and awareness of competing products/services, discount, pricing structures in the Perishable sector and how best to service and motivate key accounts to stay with the business.
• You will ensure that profitable sales volume and strategic objective targets are met through assessing, clarifying, and validating consumers’ needs on an ongoing basis.
• You will lead solution development for the identified improvement areas, coordinating involvement of any relevant business personnel.
• You will develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction.
• You will take part in the strategic account planning process in which departmental financial targets, performance objectives, account management standards, and critical milestones over specific periods of time are decided upon.
• You will review target achievement and creates reports for senior management.
• You will respond to customer enquiries/complaints.
• You will conduct high quality presentation of the entire range of standardized products to customers.
• You will develop target lists of new business within existing portfolio and continuously reviews and updates the pipeline.
• You will negotiate with Perishable customers on contractual terms of service provision that is aligned to corporate sales policy and procedures.
• You will adhere to approved credit limits granted to customers and enforce previously agreed payment terms.
• You will prepare and realize planned sales calls. Report activities, quotes, sales calls and other information through customer database system i.e. ISell.
• You will be responsible for ISell record keeping and estimate preparation and follow ups.
• You will constantly improve own professional skills by attaining relevant certifications.
• You will ensure seamless operational set up and service delivery based specific customer requirements.
• You will work closely with operations to ensure smooth implementation of all new business.

Now, here’s what we need from you

• Minimum of 4 years working experience in a Perishable marketing or operations or sales position.
• A bachelor’s degree in business management, Communications, Marketing, Customer Relationship Management, Business Administration, Operations Management, or any other related field.
• Matric is a requirement.