Product Manager: Cigicell at Blue Label Telecoms

JOB PURPOSE

The Product Manager will be responsible for managing existing and new product & services well as the execution throughout the product lifecycle i.e. from conception to product withdrawal, including gathering and prioritizing product and customer requirements. The Product Manager needs to ensure that the systems for the products associated with the Revenue Collection division of Cigicell are in accordance with the requirements of the business. The Product Manager will work closely with Sales and Executives, Marketing and Support as well as other Group subsidiaries (including Technology) to ensure revenue and customer satisfaction. The function also includes ensuring that the product supports the overall strategy and goals of the Company.

RESPONSIBILITIES

Manage product life cycle stages

• Develop new products and solutions
• Gather market research and market intelligence
• Gather and document business requirements
• Analyse business and technology requirements
• Process design and mapping
• Compile take-to-market strategies
• Compile product strategies and roadmaps
• Perform product feasibility studies
• Customer insight pertaining to channel requirements, as well as end user requirements
• Product Testing
• Prepare product forecasts and management reporting across all Revenue Collection Products (Vending, Bill Payments, etc.)

Product Management

• Take responsibility for all aspects of a life cycle of a product or set of products, including long-term and short-term development and marketing
• Stay abreast of trends in the marketplace to ensure the product's competitive position

Project Management

• Project manage existing and new products during Product Life Cycle which includes, Product Scoping, Product Development, Product Testing, Legal, Support, Product Implementation

Manage commercial product offerings along with product head and Company executive team

• Maintain a solid commercial understanding of current products along with the Operations Director
• Must present commercial models to EXCO for approval
• Work with external third parties to assess partnerships
• Work with internal product partners/providers

Oversee, and promote product sales

• Provide the sales team with the necessary technical expertise to enable them to sell the product
• Act as a point of first reference for all product related enquiries and support

 Research and Development

• Research and analyze market conditions
• Identify key competitor and consumer trends
• Articulate market requirements and opportunities
• Identify opportunities for product innovation and product enhancements

Work collaboratively

• Build a culture of respect and understanding across the organisation
• Recognise outcomes which resulted from effective collaboration between teams
• Build co-operation and overcome barriers to information sharing, communication and collaboration across the organisation
• Facilitate opportunities to engage and collaborate with external stakeholders to develop joint solutions

Self-Management

• Set an example through personal quality and productivity standards and ways of working with others
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change.
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational and team needs

Leadership

• Be an effective inspirational leader to facilitate the creation of motivated, accountable, full-service teams who understand and strive to meet the needs of all stakeholders
• Coach, counsel and train digital team, operational managers and staff to apply, support, sustain and develop a continuous improvement culture
• Role model behaviour and motivate team members in line with the Blue Label Telecoms values and ethos.
• Guidance of others and active development of self to improve on their technical and communication abilities so that capabilities and deliveries are better understood and thus trusted and applied through the business
• Translates strategy into goals for performance and growth helping to implement organisation-wide goal setting, performance management, and annual operating planning
• Identify the capabilities needed to meet the current and emerging business needs of the organisation
• Evaluate current capabilities, identify gaps, and prioritize development activities

Requirements

BEHAVIOURAL COMPETENCIES

• Plans and Aligns
• Communicates effectively
• Optimizes Work Processes
• Financial acumen
• Manages complexity
• Balances Stakeholders
• Strategic Mindset
• Builds Effective Teams
• Persuades
• Customer Focus
• Instills Trust
• Cultivates Innovation
• Collaborates
• Situational Adaptability
• Action Oriented
• Ensures Accountability
• Tech Savvy

EDUCATION

• Bachelor's degree in business, project management or a related field

EXPERIENCE

• Minimum of 4 years experience in Project Management
• Prepaid Electricity experience is an advantage