Product Manager - Durban at Ignition Group

Description

• Work with Sales, Marketing, Development, Legal and Support to ensure revenue and customer satisfaction goals are met, contributing to the ongoing success of the Ignition Group!

Strategy Development and Management

• Define product strategy and roadmap.
• Develop new sales channels to distribute the product, either via a re-seller agreement, digitally, or any other channels where opportunity presents

Product Management

• Define, prioritise, and deliver the product roadmap.
• Develop the business case for new products and improvements to existing products.
• Manage new feature releases.
• Take ownership of the customer lifecycle, constantly improving customer lifetime value.
• Drive automation of product monitoring ensuring down-time and issue resolution time is minimised.
• Manage daily operational components of products.
• Work closely alongside our development team to ensure new features are delivered on time.
• Work alongside the Data Insights team to deliver roadmap items that address customer insights specific to opportunities and pain-points.
• Develop the core positioning and messaging for the product.
• Perform product demos to customers.
• Propose and manage the budget of the product to ensure success.
• Gather, manage, and prioritise the market or customer requirements of the product.

Relationship Management

• Manage 3rd party relationships to maintain licencing agreements, leverage partnerships, or look for alternate opportunities where existing relationships can be improved – either commercially or innovatively to ensure the product has a strong persona and position in the market.
• Work closely alongside the Training and Marketing teams to develop the training content to assist in sales of products.
• Work alongside a cross-functionality of skillsets including Development, Sales, Customer Insights, Marketing, Training and Customer Care to deliver the strategy and roadmap items successfully.

Requirements

• A Bachelor’s Degree or Diploma
• 3 – 5 years’ proven success in Product
• Phenomenal teamwork skills
• A goal-driven personality
• A Tech or Marketing background
• An innovative mindset