Product Manager at Spur Corporation

Minimum Requirements    

Qualifications and Experience:

• Graduate degree or similar in IT, Engineering, Commerce or Marketing
• 3+ years’ experience in product management
• In-depth knowledge of Scrum and Agile Software Development Methodology
• Working knowledge of product development architecture
• Proficiency in the use of analytic tools
• Ability to prioritize effectively
• Excellent knowledge of user-centred design principles
• Excellent oral and written communication
• Ability to work with matrix-orientated teams
• Understanding of design quality standards

Duties and Responsibilities    

Product Management

• Drives business requirements and product feature definition for each product portfolio to ensure a seamless end-to-end digital customer experience
• Defines and assigns features to specific releases to meet key business objectives and serving customer expectations
• Leads with data-centric KPIs, OKRs and business improvement efforts.
• Sets product prioritisation and ensures appropriate delivery through a cross functional team
• Active team member in business and IT teams to drive business objectives through product market fit
• Serves as key integration point with IT development, business process, architecture and business leadership
• Establishes and monitors customer satisfaction and other KPIs to define the success of our digital experiences; identifies and lead efforts to analyse results and continuously improve our performance through product improvements
• Managing the product backlog and prioritizing them based on changing requirements
• Overseeing all stages of product creation including design and development
• Plan, evaluate and manage budget for Product on a monthly and yearly basis.

Developing user stories

• Monitoring and evaluating product progress at each stage of the process
• Liaising with the product team and end-users to deliver updates
• Participating in Scrum meetings and product sprints
• Continuously improve product engagement through active customer development and testing

Operations & Finance

• Drive exceptional customer services across omnichannel digital products
• Adhere to and improve customer service levels across businesses and services
• Provide integrated reporting and feedback across
• Drive customer centric culture, processes and way of working