Product Owner: Content and Optimisation - Kuilsriver, Cape Town at Ackermans

• This role will aid driving end-to-end operational efficiencies within Online Commerce for a specific product or system with a focus on Customer conversion rate optimization; analytics and insights. Building our new chat commerce channels ensuring a consistent and delightful Customer experience across all digital touchpoints of the Customer journey.
• We are looking for someone who has experience as a Product Owner having worked in an agile team and look forward to engaging with you if you meet the requirements.

Qualifications    
Essential: 

• Grade 12, Matric 
• A bachelor's degree in business, IT, engineering, marketing,?or a related field. 

Knowledge, Skills and Experience    
Knowledge required:

• Understanding of African digital market and customers
• Knowledge of legal compliance (Protection of Personal Information Act, Electronic Information Act, etc.) 
• Customer Knowledge on the target users / customer
• Customer discovery and research 
• Agile development & execution and an understanding methodologies
• Data Knowledge, data gathering and analysis, generating insights and execution

Skills required:

• Ability to influence and engage across all levels of the business with regards to customer centric product concepts and best practices.
• Advanced digital product customer development (User Experience edesign, AB Testing etc.)
• Strong analytics and a sound understanding in digital products- Advanced information technology management. 
• Technology and design development
• Stakeholder management 
• Strong planning and organizing skills 
• Effective communication skills 
• The ability to be resilient, innovative, solution-orientated?& team collaboration skills 

Experience required:
Essential:

• Experience and proven success in translating business strategy and analysis into successful consumer products (2 years) 
• Experience as a product owner in an agile team (2 years)
• Proven track record of successfully launching new product features (2 years) 

Preferred:

• Certified Product Owner, and certified SAFe Product Owner
• General Marketing retail experience
• Customer User experience
• Loyalty experience
• Analytics / Big Data experience
• Commercial experience in digital led business development 

Key Responsibilities    

• Analyse customer shopping behaviour and gather insights 
• Draw logical and appropriate conclusions from the available data
• Map out possible solutions to enhance the Customer’s online journey and increase conversation rate 
• Provides strategic input to customer experience improvements that help drive customer acquisition, customer retention, and conversion
• Share proposals with relevant stakeholders 
• Manage the end-to-end operation plan to execute the enhancements and changes
• Actively promote and advocate product features and customer-first product designs
• Drives business requirements and product feature definition for a product to ensure a seamless end-to-end digital customer experience. 
• Defines, creates and assigns features to specific sprints and releases to meet key business objectives and serving customer expectations
• Effective cross collaboration ensuring the execution of any changes or enhancements to the online channels.
• Sets feature prioritisation and ensures appropriate delivery through working directly cross-functional teams

Effective communication to all relevant stakeholders 

• Sharing online insights 
• Proposing new concepts
• Mapping out the roadmap and timeline for product enhancements 
• Tracking the progress of the changes and enhancements 
• Reporting on progress of online conversation rate

Closing Date    
2023/07/30